Extract, transform, and analyze data from SQL databases and other structured/unstructured sources.
Develop automated workflows and data pipelines using Python, Java, and PowerShell.
Build, integrate, and maintain RESTful and SOAP API connections for data ingestion, exchange, and operational processes.
Perform data manipulation, cleansing, and merging across multiple datasets for analytics and reporting use cases.
Create dashboards and visualizations using Excel, Tableau, Power Bl, or equivalent visualization tools.
Collaborate with cross-functional teams including architecture, analytics, and business partners to define requirements and deliver scalable solutions.
Contribute to technical documentation, code repositories, and operational runbooks.
Working across business and technology to create the solution intent and our implementation Engineer vision for large complex solutions
Integrate customizations with details filled in with emerging business requirements; ensure integrations are, modular, and designed to adapt easily.
Facilitate solution-driven discussions, lead the design of complex Solution Engineering, and find creative solutions through their knowledge of the domain, practical experiments, and Proof of Concepts (POCs)
Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
This role ensures the solution is fit for purpose and use by collaborating with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions.
Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology.
Experience with comparable products of another/competing vendor would be acceptable.
Contributes to impact assessments to determine if FOS has a scope of work or opportunity when work is coming through the intake process.
Salary Range- $100,000-$120,000 a year
Numbers & Facts
Location
Jersey City, NJ
Salary
$100,000–$120,000 Per Year
Skills
Application Programming Interface (API)unmatched
Architectural Analysisunmatched
Automationunmatched
Cloud Computingunmatched
Cross-Functionalunmatched
Data Analysisunmatched
Data Managementunmatched
Data Setsunmatched
Genesys Solutionsunmatched
IEX Workforce Managementunmatched
Javaunmatched
Operations Processesunmatched
Problem Solving Skillsunmatched
Proof of Conceptunmatched
Python Programming/Scripting Languageunmatched
REST (Representational State Transfer)unmatched
Reporting Dashboardsunmatched
Requirements Managementunmatched
SOAP (Simple Object Access Protocol)unmatched
SQL Databasesunmatched
Strategic Analysisunmatched
Tableauunmatched
Technical Writingunmatched
Usability Engineeringunmatched
Use Casesunmatched
Windows PowerShellunmatched
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