NICE Solutions Engineer / NICE Platform Engineer

Job Title: Application Programmer III

Location: Addison, TX

Duration: Contract - 12 months

Pay Range: $68.25/hr (W2)

Job ID: 374304

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Application Programmer III to join our dynamic team. The ideal candidate will have strong experience in SQL, Python, Java, PowerShell, API integration, and data visualization and a proven ability to build scalable data pipelines, automate workflows, and deliver integrated solutions across enterprise platforms.

Responsibilities:

• Extract, transform, and analyze data from SQL databases and structured or unstructured sources.
• Develop automated workflows and data pipelines using Python, Java, and PowerShell.
• Build, integrate, and maintain RESTful and SOAP API connections for data ingestion and operational processes.
• Perform data cleansing, manipulation, and merging across multiple datasets for analytics and reporting.
• Create dashboards and visualizations using Excel, Tableau, or Power BI.
• Collaborate with architecture, analytics, and business partners to define requirements and deliver scalable solutions.
• Contribute to technical documentation, code repositories, and operational runbooks.
• Lead solution design discussions and support proof of concepts for complex solution engineering.
• Ensure integrations are modular, secure, performant, maintainable, and scalable.
• Conduct design reviews to meet non-functional requirements, including usability and reliability.
• Collaborate with stakeholders and vendors to ensure solutions are fit for purpose and aligned with governance standards.
• Support impact assessments during intake to determine scope for Workforce Optimization Services.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• Strong proficiency in SQL, including complex queries, stored procedures, and performance optimization.
• Hands-on programming with Python, Java, and PowerShell for data processing and automation.
• Experience integrating REST and SOAP APIs, including authentication and payload manipulation.
• Background in ETL/ELT and data integration across multiple sources.
• Familiarity with Tableau, Power BI, and advanced Excel.
• Experience with enterprise code frameworks, version control, and CI/CD.
• 5+ years of relevant experience.

Preferred Skills:

• Knowledge of data modeling, metadata management, or operational data stores.
• Experience with cloud data platforms such as AWS, Azure, or GCP, or on-prem enterprise data environments.
• Exposure to Agile methodologies and collaborative development practices.
• Background in Voice Analytics, Call Recording, Workforce Management, Adaptive WFO, or Robotics automation.
• Solution engineering experience in call center technologies.
• NICE platform expertise (primary skill). Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation, and Symon/Korbyt Wallboards. Comparable vendor experience is acceptable.

Work Arrangement & Process:

• Hybrid schedule with a minimum of 3 days onsite each week. Onsite from day 1.
• Target start in June or July. Two interview rounds via video.
• Glider assessment for ID verification may be required.

Submission Notes for Candidates:

• Please include current location, relocation plan, earliest availability or start date, and whether a cooling-off period applies.
• Maximum of 3 submissions per vendor.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.