Accounting Software, Behavioral Health, CPR Certification, Clinical Competency, Clinical Information, Community and Social Services, Consulting, Customer Support/Service, Documentation, Environmental Impact, First Aid, Flexible Spending Accounts, Healthcare Administration, Hospital, Informed Consent, Medical Records, Nursing, Nursing Administration, Patient Admissions, Patient Care, Patient Care Authorizations, Patient Registration, Patient Safety, Post Traumatic Stress Disorder (PTSD), Psychiatry and Mental Health, Psychology, Quality of Care, Record Keeping, Registered Nurse (RN), Resolve Customer Issues, Social Work, Sociology, Team Building, Team Lead/Manager, Team Player, Tuition Reimbursement
FT – Admissions Counselor (Nights, 7p–7a)
Agave Ridge Behavioral Health • Mesa, AZ
Agave Ridge Behavioral Health is hiring a full‑time Admissions Counselor for night shift. We’re a new, state‑of‑the‑art behavioral health hospital in East Mesa, and we’re building a team that’s passionate about mental health, teamwork, and making a real impact in the community.
Why You'll Connect With This Role
- A modern, beautiful facility with a calm, supportive vibe
- Real experience in behavioral health admissions and crisis‑stabilization
- A team that values communication, collaboration, and mental‑health awareness
- A chance to grow your clinical skills in a high‑impact environment
- Purpose‑driven work that actually matters
About Agave Ridge
We’re a 100‑bed acute psychiatric hospital supporting adults with anxiety, depression, bipolar disorder, PTSD, and other behavioral health needs. Our mission is to deliver high‑quality care in a safe, supportive space.
Benefits Through Agave Ridge
- Medical, dental, vision
- FSA/HSA options
- Short‑ & long‑term disability
- Tuition reimbursement
- Employee assistance & financial wellness programs
…and more to support your life and career.
Safety First
Every team member carries a Personal Panic Alarm device across clinical and non‑clinical areas—so help is always one button away.
If you’re looking for meaningful work, a supportive team, and a place to grow your nursing career, Agave Ridge Behavioral Health is a strong fit.
Responsibilities:
ESSENTIAL FUNCTIONS:
- Respond to inquiries about the facility within facility policy timeframes.
- Ability to develop therapeutic relationships with patients and families.
- Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
- Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
- Coordinate admission and transfer from referral sources and between levels of care within the facility.
- Maintain knowledge of milieu management.
- Communicate projected admissions to designated internal representatives promptly.
- Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
- Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
- Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
- Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
- Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
- Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
- Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
- Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
Qualifications:
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelor’s degree in a social services field required (if state allows).
- Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
- One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be preferred based on state or facility.
ADDITIONAL REGULATORY REQUIREMENTS:
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
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Agave Ridge Behavioral Health Hospital