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Job Type
Full-time
Description
Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? Country Inn & Suites Red Wing is currently looking for a friendly, dependable, and motivated individual to join our team as a 3rd Shift Guest Service Representative / Night Auditor.
Our Night Auditor is the overnight heartbeat of the hotel-combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.
Hours: 11pm - 7am Must be available to work weekends and holidays
What We Offer You:
- Competitive wages
- Personal Days Off
- Bonus Plan
- Holiday Pay
- Referral Program
- Wellness Day
- Like to travel, take advantage of all the brand has to offer with the employee discount program.
- Supportive team culture that values every role
- Opportunities to grow within the company.
Guest Experience & Service
- Welcome late arrivals with a warm, friendly, and professional presence
- Assist guests with check-ins, check-outs, and overnight requests
- Answer all incoming and in-house phone calls
- Ensure guests feel safe, valued, and cared for throughout the night
- Handle guest questions or concerns calmly and confidently
Night Audit & Operations
- Update all files and reset the system for the following day activity
- Balance room and market accounts with accuracy
- Prepare reports for hotel leadership to start the next day strong
- Ensure the front desk and lobby remain organized and presentable
- Ability to work while standing for extended periods of time.
Hotel Care & Awareness
- Conduct routine property walks to maintain safety and security
- Set up the morning for success (coffee ready, lobby welcoming, details in place)
- Be the reliable overnight presence our guests and team depend on
What Makes You a Great Fit
- Friendly, dependable, and professional
- Comfortable working independently overnight
- Detail-oriented and organized
- Calm under pressure and a natural problem solver
- Basic computer skills and willingness to learn hotel systems
- Hospitality or customer service experience is a plus-but personality and reliability matter most
At Country Inn & Suites Red Wing, every shift matters-and our Night Auditor ensures each day ends perfectly and the next begins with confidence.
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Thorough organizational skills, proficient in accomplishing all tasks
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
- Ability to work while standing for extended periods of time
Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry