• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
• Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
• Be knowledgeable in all hotel facilities and local area.
• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Maintains supplies neat and organized to department standards
• Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day
• Provides a professional image at all times through appearance and dress
• Follows and enforces company policies and procedures
• Other duties as assigned by supervisor or management

Audit Procedures

• Balances room accounts accurately
• Balances room accounts in a timely manner
• Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time
• Quickly locates sources of out-of-balance situations
• Makes appropriate adjustments or corrections to accounts
• Prepares accurate and useful reports
• Coordinates audit procedures with a minimum disruption to the front desk computer system
• Computes mathematical calculations accurately
• Keep written logs of no-shows
• Successfully completes daily report to fax to Woodbury Corporation
• Ensures that security cameras are functioning properly
• Completes all Express checkoutsPersonal Development

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• Solves difficult problems which occur on the job
• Finds better ways to do the job
• Reports unusual guests situations to the next shift
• Asks questions to immediate supervisor when necessary
• Fully understands the computerized reservation system
• Operates the telephone system
• Uses judgement when enforcing hotel policies
• Teaches others how to do the job
• Learns technical information quickly
• Divides attention among several tasks taking place at the same time
• Balances shift accurately
• Accepts opportunities to cross-train for other positions

Work Habits

• Has no unexcused absences
• Gives 2 hours advance notice when absence is anticipated
• Is prompt in reporting to work
• Is prompt in reporting to front desk meetings
• Wears appropriate uniform for the position
• Personal appearance is appropriate for the position
• Works at a rate sufficient to keep pace with the job demands
• Accepts work assignments without complaints
• Help co-workers with their job duties when needed
• Seeks out work assignments rather than wait for a supervisor’s direction

• Able to work independently, ability to prioritize and ability to multi-task
• Ability to type 30 - 35 wpm
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Great customer service skills, verbal, and written skills
• Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.
• Able to work all shifts and flexible schedules including weekends and holidays
• Valid driver's license

• High school diploma or equivalent
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Basic computer skills
• Availability to work a variable work schedule
• Must be to work on time
• Must present self in a professional manner regarding personal dress and grooming
• Ability to sit or stand for extended periods of time
• Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.