Job Summary:
Canopy by Hilton Downtown Ithaca is seeking a detail-oriented, dependable Night Auditor to join our front desk team. The Night Auditor is responsible for providing excellent guest service, balancing daily financial transactions, and ensuring a smooth transition between business days. If you thrive in a quiet, structured environment and enjoy both guest interaction and behind-the-scenes work, this role is for you.
Key Responsibilities:
Greet and assist late-night guests with check-ins, check-outs, and room inquiries
Audit and balance hotel daily revenue reports, transactions, food and Beverage and POS systems
Prepare and distribute daily reports for management
Perform end-of-day procedures, including reconciling and posting accounts
Monitor property security and guest safety during overnight hours
Respond promptly to guest requests, complaints, or emergencies
Complete front desk duties such as answering phones, processing payments, and maintaining records
Ensure lobby and front desk areas are clean and organized
Qualifications:
Previous experience in hospitality, accounting, or front desk preferred
Strong attention to detail and math skills
Proficient with hotel management systems (e.g., Opera, PMS, PEP or similar) benefit but not required
Excellent customer service and communication skills
Ability to work independently and handle overnight responsibilities
High school diploma or equivalent required
Benefits:
Competitive hourly pay
Paid time off and holidays
Employee discounts on hotel stays
Health, dental, and vision insurance (for eligible employees)
Opportunities for advancement within our company
Baywood Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.