Night Audit Manager - InterContinental Indianapolis

Night Audit Manager

About IHG and the InterContinental Indianapolis

The InterContinental Indianapolis brings urban luxury and timeless style to Monument Circle.  The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental Hotels & Resorts - a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You'll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues…

• Room to Belong: Enable

• Room to Grow: Enrich

• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful

• Cultured

• Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing

• Show we care

• Aim higher

• Celebrate difference

• Work better together

About this position

As the overnight leader of the hotel, the Night Audit Manager helps create memorable guest experiences by providing attentive service, resolving challenges with care, and ensuring smooth, efficient operations throughout the night. This role is ideal for someone who enjoys taking ownership, making an impact, and setting the stage for the next day's success.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Deliver exceptional guest service and serve as the overnight Manager on Duty, resolving guest concerns, operational issues, and emergencies as needed.

• Perform all night audit functions, including balancing daily revenue, auditing transactions, reconciling accounts, and ensuring accurate financial reporting.

• Follow established cash handling procedures and ensure compliance with company policies and internal controls.

• Generate, review, and distribute required daily financial, operational, and management reports.

• Review guest accounts, master bills, and billing activities to ensure accuracy and identify discrepancies or missed revenue opportunities.

• Monitor overnight hotel operations, including arrivals, departures, room inventory, and special guest requests.

• Coordinate with other departments to address overnight operational needs and ensure a smooth transition to daytime operations.

• Maintain the safety and security of guests, colleagues, and hotel assets by following established procedures and responding to incidents as necessary.

• Communicate significant guest, operational, and financial issues to hotel leadership through daily reporting and shift hand-offs.

• Support training and development efforts while promoting service excellence, accountability, and teamwork.

What we need from you

• Highschool Diploma or GED

• 3+ years of guest service experience, preferably in a hospitality setting

• Ability to stand, walk, and move throughout the hotel for extended periods.

• Full knowledge of accounting operations.

• Excellent communications skill (oral & written)

• Computer literate. Prefer strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook). Prefer experience with Delphi, Agilysys and Opera Cloud hotel automation systems.

• Exceptional attention to detail.

• Warm, personable and energetic demeanor with professional and pleasant phone manners.

What you can expect from us

The hourly wage range for this role is $21-27/hr.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?