Sleep Inn 1840 N Church Road Cameron, MO 64429 Night Audit - Duties - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accurate information is obtained and recorded - Answer phone calls and respond to guest inquiries promptly and courteously - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments as needed - Collaborate with other hotel departments to ensure smooth operations Requirements - Previous experience in a customer service role, preferably in the hospitality industry - Excellent communication skills, both verbal and written - Proficient in using phone systems and computer software for reservations and guest management - Strong interpersonal skills with the ability to build rapport with guests - Ability to multitask and prioritize tasks in a fast-paced environment - Bilingual or multilingual skills are a plus - Knowledge of hotel operations and front desk procedures is desirable |