We are seeking a detail-oriented and reliable individual to join our team as a Night Audit Front Desk Team. The primary responsibility of this role is to oversee the hotel's nightly operations, including reconciling daily transactions, preparing reports, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, be proficient in basic accounting principles, and have a strong attention to detail. More importantly, be able to work overnight, 9pm - 6am. We are looking for part-time coverage for this role. Key Responsibilities: - Provide excellent guest service to guests throughout the night
- Oversee the hotel's transition from one day to the next
- Conducting nightly audits of the hotel's financial transactions
- Preparing and distributing daily reports to management
- Ensuring the accuracy of guest accounts and resolving any discrepancies
- Assisting with guest check-ins and check-outs as needed
- Responding to guest inquiries and resolving any issues that may arise during the night
- Updating the status of rooms for both operational and security reasons
- Incident Management and De-escalation—Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
- Troubleshoot issues that occur with IT systems, the Internet, or Software. While a night auditor doesn’t need IT experience, they may need a technical aptitude to resolve issues.
Qualifications: - Previous experience in a similar role preferred
- Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus
- Detail-oriented and able to review reports for errors in the process or mistakes
- Proficiency in Microsoft Excel and other accounting software
- Excellent communication and customer service skills
- Confident in dealing with potentially stressful situations and managing through to the end
- Ability to work independently and prioritize tasks effectively
- Able to work overnight shifts
Benefits: - Medical, Dental, and Vision
- Employee Discounts
- Paid Time Off
- 401k and Match
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