Who We Are
Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. Are you ready to take your career to the next level Apply Today.
Company Description
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owneroperator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich peoples lives by offering memorable experiences, giving back to our communities, and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect & Fulfillment
These core values guide our actions and decisions, ensuring that we operate with integrity, transparency, and a commitment to excellence.
Job Description
What You Will Accomplish
• Audits balances and reports on any and all food and beverage outlets, e.g. restaurants, lounges, banquets, room service, cash, and credit operations, to include but not limited to: • Checks • Overshort figures • Short figures • Sheets • Deposits • Counts • House charges • Promotional materials • Postings • Resetting all registers to ensure accurate and timely information.
• Audits balances, posts, and reports on the front desk transactions, to include but not limited to: • Room charges • Phone calls • Zero balance folios • Corrections • Adjustments • Taxes • Disputed charges • Overshort figures • Deposits • Ensuring accuracy and verifying proper cash handling procedures are followed.
• Audits balances and prepares, verifies, and reports on room information to provide Rooms Management with a picture of how they are performing. • Prepares and inputs statistics and income journal sheets for preparation of daily reports.
• Balances and closes all bank ticket codes daily. • Runs night audit final after ensuring all revenues are in balance nightly. • Resolves guest complaints within scope of authority, otherwise refers the matter to management. • Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Greets and completes established check-in procedures for arriving guests on a daily basis using both manual and computerized methods to ensure guests are satisfied and in rooms as requested.
What You Will Bring
• Audits balances and reports on the various areas of the hotel, e.g. food and beverage outlets, rooms, front desk, gift shop, etc. to provide accurate and timely information and to ensure company and hotel policies and procedures are followed and to prevent fraud.
Requirements
• Normally requires one to two years accounting or Guest Services experience. • Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotels or resorts. • Requires ability to use computers programmed with accounting software to record, store, and analyze information. • Must have excellent customer service and communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems, complaints, and providing a high level of guest satisfaction. • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. • Requires attention to detail. • Must be able to solve problems and remain calm and alert if dealing with difficult guests during busy activity periods or in an emergency situation.
Equal Employment Opportunities
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.