Night Audit

REPORTS TO: General ManagerDRESS CODE: Uniform providedPHYSICAL: Requires the ability to lift 20 pounds. Overnight position.NARRATIVE:We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The night auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:Overnight position.Prepares and balances the days' reports, credit cards, and management reports.Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSKILLS:Work experience as a Hotel Front Desk Agent, Receptionist, or similar roleCustomer service attitudeExcellent communication and organizational skills