Job Details Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.00Job Shift: GraveyardJob Summary Ensuring maximum Front Office/Night Audit operating efficiency. Ensuring guest satisfaction is met, delivering the best guest experience, and overseeing the entire hotel operations as a Manager on Duty.Shift Requirements 11:00 pm-7:00 am weekdays/weekendsEssential Duties & Functions Operational Responsibilities Prepare for any and all guest requestsConvey information and ideas clearlyAssist team members with nightly/monthly assigned dutiesCommunicate situations in the workplace effectively, including anticipating, preventing, identifying, and solving problems as necessaryMaintain composure and objectivity under pressureListen, understand, and clarify the concerns and issues raised by guests effectivelyWork with and understand financial information, data, and basic arithmetic functionsMaintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the front office needsComplete other duties as assigned by the Front Office ManagerResponsible for assisting in the supervision and performance of all Front office related operations and team membersBecome proficient in the Hotel Operating System, Key system Salto, communication platform Alice, safety system MadeSafe, and phone systemComplete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system, and other Front Office systems and hotel procedures, and rulesComplete all Duties given for Night AuditFollow the checklist for required duties and timelinessManagerial Responsibilities Cover as manager on duty during the overnight, assisting with emergency situations/ guest needsContribute positively to the team within the departmentWork with the Front Office Manager and the General Manager to monitor Front Office quality and daily revenueMaintain the integrity of cost controls and proper maintenance of assetsSupervise Hotel Overnight and monitor other departmentsEnsure the quality of the environment is clean and up to standardsHandle special projects and reports in a timely and consistent mannerGuest Services Check guests in and out in a friendly mannerMaintain a friendly, cheerful, and courteous demeanor at all timesMaintain quality control of service to be five-diamondHandle guest situations with problem-solvingAnswer questions, offer information, and assistanceUpdate information in the computer system as neededMaintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge servicesMay need to assist with parking/ retrieving guest vehiclesMay need to assist with room cleaningMay need to assist with luggage assistanceTeam Support and Training Participate in on-going trainingParticipate in mandatory meetings (i.e. monthly department meeting)Communication and Reporting Communicate with other departments to fulfill guests' needsRecord all guest request items and deficiencies into the appropriate tracking systemBe aware of all daily meeting/events and their locationsSafety & Compliance Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operationsEnsure non-guests leave the hotel and/or contact the police to assist with such mattersMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryRespond to emergency situations calmly and effectively, per hotel guidelinesBASICS Maintain cleanliness and organization in all work areasDisplay courteous behavior with guests and team membersReport any unsafe conditions immediatelyEnsure hotel equipment is in proper working conditionPerform any additional duties assigned by the supervisorAttend required meetingsPhysical Requirements Standing/Walking: Constantly at front desk on tile or carpet. Around the entire hotel for daily inspections.Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs-100 lbs (guests' luggage).Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.Twisting (knees/waist/neck): Constantly. When working with several people at once, watching for guests, and retrieving material.Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter and reaching for materials in high areas.Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit cards.Working Environment Interior & Exterior: With exposure to weather conditions.Qualifications Education and Experience:- High School Diploma or equivalent education required- Hotel Operations or Customer Service preferred- Communicates effectively with others (in person, on the telephone, electronically)- Works productively with a team- Effective multitasking skills- Composure and patience under pressureEssential Skills and Qualifications:- Strong verbal and written communication skills- Effective time management and problem-solving skills- Ability to work well with a team and demonstrate attention to detail- Excellent organizational skills and interpersonal abilities- Works productively with a team- Effective multitasking skills and the ability to work with a fast pace- Composure and patience under pressure- TABC Certification- Food Handler's Certification- Valid Driver's License is preferredBenefits Medical, Dental, Life insurancePaid Time OffPaid Community Service DaysValencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative workforce.#J-18808-Ljbffr