To ensure hotel/club guest charges are properly posted on a daily basis. To ensure Hotel PMS, Restaurant POS & Club System are properly shut down and backed up on a daily basis. To ensure all guests are provided the same high level of service during night hours as day hours. To ensure hotel/club revenue is posted accurately and timely on a daily basis. To ensure hotel/club credit card receipts are properly treated on a daily basis.
REPORTS TO
Front Office Manager
DRIVERS of SUCCESS
Customer Service Obsession
Commitment to continual improvement and growth
Software Skills and Knowledge (Micros, Marriott PMS, CSI, Guestware, MS Excel & Word)
Independent, Self-Starter, Self-Manager
Strong Investigative and Auditing Skills
Administrative and Organizational Skills
Analytical Skills, Attention to Detail, Deadline Orientation
Basic Accounting Knowledge
Team Player
PRIMARY RESPONSIBILITIES
Audit and post revenue - room, tax, parking, movie, phone and other revenue
Front Office shift work balancing
Audit all interface charges
Print the express check out folios
Complete the daily revenue report
Print revenue reports for cashier
Manage the Front Desk for 3rd shift
Audit and post Food & Beverage revenue
Audit and post Conference Service, Banquet Events Revenue
Create and distribute void & comp reports
Balance and process credit cards settlements
Complete distributions for revenue and statistics
Complete the daily Final close out
Complete and maintain tape backup of systems
Run shut down process of PMS, POS & MIcros
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
Write, speak, read, hear and see
Type and operate a computer
Sit at desk for prolonged periods
Bend, lift and carry up to 40 lbs.
Perform some repetitive telephone work
Numbers & Facts
Location
Aliso Viejo, CA
Skills
Accountingunmatched
Administrative Skillsunmatched
Analysis Skillsunmatched
Auditingunmatched
Banquet Servicesunmatched
Continuous Improvementunmatched
Credit Cardsunmatched
Credit Processingunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Food and Beverage Industryunmatched
Hospitality Revenueunmatched
Lift/Move 40 Poundsunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Office Managementunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Restaurantunmatched
Revenue/Sales Reportingunmatched
Sports Managementunmatched
Statisticsunmatched
Systems Maintenanceunmatched
Tape Backupunmatched
Team Playerunmatched
Time Managementunmatched
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