Administrative Skills, Communication Skills, Computer Systems, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Financial Administration, Hospitality Construction, Interpersonal Skills, Maintenance Services, Mathematics, Operational Audit, Operational Support, Organizational Skills, Problem Solving Skills, Property Management, Reconciliation, Time Management, Training/Teaching
We are seeking a detail-oriented and customer-focused professional to support overnight hotel operations and deliver a welcoming experience for guests. This role is ideal for someone who enjoys working independently, maintaining accuracy, and ensuring a smooth transition between daily business cycles.
Responsibilities
- Greet and assist guests during overnight hours with professionalism and courtesy.
- Handle guest check-ins, check-outs, reservations, and room assignments as needed.
- Balance and reconcile daily financial activity, including guest accounts and payments.
- Prepare and distribute daily reports for management and other departments.
- Review system entries for accuracy and resolve discrepancies in a timely manner.
- Respond to guest inquiries, concerns, and service requests with a solutions-focused approach.
- Coordinate with other departments to support smooth hotel operations.
- Monitor the property for safety, security, and cleanliness standards during overnight shifts.
- Complete assigned administrative and front desk duties with consistency and attention to detail.
Qualifications
- Previous experience in hospitality, front desk operations, auditing, or a related customer service role preferred.
- Strong attention to detail and accuracy in handling financial and administrative tasks.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage responsibilities during overnight hours.
- Comfortable using computer systems, property management software, and standard office tools.
- Basic math and reconciliation skills.
- Ability to maintain a calm, professional demeanor in a fast-paced environment.
- Flexibility to work overnight shifts, weekends, and holidays as needed.
Preferred Attributes
- Commitment to delivering high-quality guest service.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Problem-solving mindset with the ability to handle issues with discretion.
- Dependable, self-motivated, and able to follow procedures consistently.
What We Offer
- A professional and supportive work environment.
- Opportunities to build experience in hospitality operations.
- Training and development for role-specific systems and procedures.
- The opportunity to be a trusted member of a guest-focused team.
Equal Opportunity Statement: We are committed to fostering an inclusive workplace and welcome candidates from all backgrounds. Employment decisions are based on qualifications, experience, and business needs.
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La Quinta Inn & Suites by Wyndham Chicago Downtown