Night Auditor
Pay Rate: $20/hr
Location:
132-15 150th Ave, Jamaica, NY 11430
SUMMARY:
In this role, you will be responsible for providing professional, attentive overnight guest service while accurately completing the hotel's nightly financial and operational audit. This position requires strong attention to detail, sound independent judgment, and the reliability to manage front desk operations and hotel security during the overnight shift. We are looking for individuals who take ownership of the audit process, remain calm and resourceful when working with minimal supervision, and are just as committed to guest service as they are to accuracy and accountability.
RESPONSIBILITIES:
Guest Check-In & Check-Out
- Welcome overnight arrivals warmly and execute accurate, efficient check-in and check-out procedures.
- Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies.
- Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests.
- Process early departures, late arrivals, room changes, and special requests in a professional and accommodating manner.
Guest Relations & Overnight Service Excellence
- Serve as the primary overnight point of contact for all guest inquiries, requests, and concerns.
- Resolve guest complaints promptly and independently when appropriate; escalate serious matters to the Manager on Duty.
- Handle wake-up calls, phone inquiries, and internal messaging requests in a timely and courteous manner.
- Maintain a consistently professional, attentive level of service throughout the overnight shift.
- Anticipate guest needs and respond proactively despite limited overnight staffing.
Night Audit & Financial Reconciliation
- Complete the nightly audit and end-of-day process in accordance with hotel procedures.
- Review and reconcile room charges, payments, adjustments, and postings for accuracy.
- Verify room rates and applicable taxes for all guest accounts.
- Reconcile cash and credit card transactions against system totals.
- Identify discrepancies and correct them when appropriate, documenting any items that require follow-up.
- Review guest folios to confirm charges, postings, and rates are accurate before close.
- Balance applicable hotel accounts and reports as part of the audit process.
- Run the property management system's end-of-day/night audit process.
- Prepare, review, and distribute required nightly reports to management.
- Ensure the hotel system successfully transitions to the new business date.
- Report unresolved financial discrepancies to management promptly and accurately.
Reservations & Property Management System
- Create, modify, and cancel reservations accurately using the hotel's property management system (PMS).
- Process walk-in guests and monitor room availability and inventory.
- Post charges and maintain accurate, up-to-date guest accounts within the PMS.
- Confirm reservation details and rates align with hotel records prior to audit close.
Overnight Operations & Interdepartmental Coordination
- Coordinate with Housekeeping, Engineering/Maintenance, Security, and other departments as needed overnight.
- Review shift pass-down information and maintain accurate communication logs.
- Document incidents, guest requests, and notable overnight activity for the incoming team.
- Monitor overnight operational issues and take appropriate action or escalate as needed.
- Prepare clear, accurate information for the incoming morning team to ensure a smooth transition.
Safety, Security & Emergency Response
- Serve as one of the primary hotel representatives on property overnight.
- Follow hotel security protocols, including guest verification and key control.
- Monitor the lobby and hotel premises for suspicious activity and report concerns immediately.
- Maintain a thorough understanding of emergency procedures and respond appropriately during overnight emergencies.
- Contact management or emergency services in accordance with hotel procedures when necessary.
Administrative Duties
- Complete all required nightly reports, logs, and paperwork accurately and on time.
- Handle incoming calls with a professional phone manner and direct them appropriately.
- Manage the receipt, secure storage, and proper logging of packages, mail, and lost-and-found items.
- Maintain an organized, presentable front desk and lobby area throughout the shift.
- Perform other duties as assigned by management.
PHYSICAL REQUIREMENTS
This role requires the ability to stand for extended periods, lift and carry items up to 25 lbs., and work in a hotel/lobby environment with varying noise levels. The Night Auditor must be able to consistently work overnight shifts, weekends, and holidays based on business needs.
M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department.
M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.