Job Description
Job Title: Night Auditor
The Night Auditor is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.
Duties and Responsibilities
\u25cf Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly).
\u25cf Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
\u25cf Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.
\u25cf Maintain confidentiality of guest information and pertinent hotel data.
\u25cf Perform daily cash count; prepare bank deposit and review of audit packages.
\u25cf Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals.
\u25cf Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms.
\u25cf Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
\u25cf Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
\u25cf Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval.
\u25cf Comply with all OSHA standards.
\u25cf Provide special services for guests upon request.
\u25cf Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.).
\u25cf Performs other duties as assigned.
Qualifications
\u25cf 1-2 years in a previous customer service position preferred.
\u25cf Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
\u25cf Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff.
\u25cf Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.
\u25cf Basic English communication (verbal and written) skills are required.
\u25cf May be required to work nights, weekends, and/or holidays.
Working Conditions
Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Required qualifications:
Preferred qualifications:
Wage
$14.00 to $15.00 hourly