Job Description
NightAuditor
JobSummary
The Night Auditor is responsible for completing overnight accounting and reporting functions whiledeliveringexceptionalguestserviceattheFrontDesk.Thispositionensuresallguestandhotelaccountsareaccurateandbalanced,preparesdailyreportsformanagement,andservesastheprimaryhotelrepresentativeduringovernighthours.
Qualifications
- Strongcustomerserviceandcommunicationskills.
- Abilitytoworkindependentlywithminimalsupervision.
- Excellentorganization,timemanagement,andattentiontodetail.
- Abilitytomultitaskinafast-pacedenvironment.
- Basiccomputerproficiencyandmathskills.
- Professional,positive,andsolution-orientedattitude.
- Previoushotel,hospitality,cashhandling,orcustomerserviceexperiencepreferredbutnotrequired.
EssentialDutiesandResponsibilities
GuestService
- Welcomeandassistguestsinafriendly,professional,andcourteousmanner.
- Processguestregistrations,check-ins,check-outs,andpaymentsaccurately.
- Handleguestinquiries,requests,andconcernswhilemaintainingconfidentiality.
- Answeranddirecttelephonecallsusingproperhotelandbrandstandards.
- Accuratelyprocesstelephoneandwalk-inreservations.
- Maintainknowledgeofhotelservices,amenities,andlocalattractionstoassistguestseffectively.
NightAudit&Accounting
- Audit,reconcile,andbalanceallguestandhouseaccountsduringtheovernightshift.
- Verifydailytransactionsandpostroomchargestoensureallaccountsareaccurateandbalancedbythebeginningofthenextbusinessday.
- Processcreditcardtransactions,directbillaccounts,andno-showcharges.
- Completerequireddaily,monthly,andannualreports.
- Followallestablishedaccounting,credit,andinventorycontrolprocedurestominimizerevenueloss.
Operations
- ServeasManageronDutyduringovernighthourswhenmanagementisunavailable.
- Conductregularinspectionsofthefrontdesk,lobby,andpublicareas.
- Ensurethefrontdesk,lobby,andguest-facingareasremainclean,organized,andpresentable.
- Assistwithlaundryandotherhousekeepingsupporttasksasneeded.
- Setupandreplenishbreakfastitemswhenrequired.
- Removesnowandmaintainsafeaccessaroundhotelentrancesandwalkwayswhennecessary.
- Monitorofficeequipmentsuchasprintersandfaxmachinestoensureproperoperation.
Safety&Security
- Followallhotelsafety,security,andemergencyprocedures.
- Maintainawarenessofhotelactivityandrespondappropriatelytosecurityconcerns.
- Reportmaintenanceissues,guestconcerns,accidents,andunusualsituationspromptlytomanagement.
- Helpmaintainasafeandsecureenvironmentforguestsandteammembers.
TypicalSchedule:Overnightshift,includingweekendsandholidaysasneeded.
Benefits&AdditionalInformation
Benefits
Weofferacompetitivebenefitspackageforfull-timeteammemberswhomeeteligibilityrequirements,including:
- MedicalInsurancewithmultipleplanoptionsandreducedpremiumopportunities
- HealthSavingsAccount(HSA)
- EmployeeAssistanceProgram(EAP)foremployeesandtheirimmediatefamilymembers
- PaidTimeOff(PTO)
- 401(k)withEmployerMatch
PayRate:Startingat$16.00perhour
JobType:Full-Time
JoinOurTeam!
Ifyou'relookingforarewardingopportunityinhospitalitywithasupportiveteamenvironment,we'dlovetohearfromyou.Applytodaytolearnmoreaboutthispositionandotheropportunitiesavailablewithinourorganization.
EmploymentRequirements
- Candidatesofferedregularemploymentmustsuccessfullycompleteabackgroundcheck.
- WeareanE-Verifyparticipatingemployer.
EqualOpportunityEmployer(EOE)
We are committed to creating an inclusive workplace andwelcomeapplicantsofallbackgrounds.Qualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,age,disability,veteranstatus,oranyotherprotectedstatus.(EOEM/F/Vet/Disability)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Numbers & Facts
| Location | Normal, IL |
| Job Type | Full-time |
Skills
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