Night Auditor (Overnight) - Best Western Downtown Phoenix

This is a weekend overnight position, covering 11pm-7am on Saturday and Sunday.SUMMARY: Accommodates guests of the hotel and Night Audit duties by performing the following:ESSENTIAL FUNCTIONS:Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityPromptly and effectively deals with guest requests and complaintsAnswers and routes calls as appropriate; takes guest messages with accuracyResponsible for cash drawer contents and transactions during shiftMaintains accurate records including cash flows, registration cards, reservation cards, and property walksAnswers inquires pertaining to hotel services; registration of guests; and travel directionsAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass on logFollows hotel's property specific Night Auditor checklistEnsures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as wellas swimming pool area gatesRuns end of day night audit reports in hotel's PMS systemSends in required reports to corporate officeLeaves copies of required reports in General Manager's boxDelivers express check-out receiptsSets up breakfast bar in the morning according to brand standards and under direction from General ManagerMakes sure front desk, lobby and common areas are clean and organizedPerforms laundry functions as directedAll other duties as assignedCOMPETENCY:To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving - Identifies and resolves problems in a timely manner;Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;TeamWork - Contributes to building a positive team spirit.Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.Organizational Support - Follows policies and procedures including but not limited to, dress code policiesAdaptability - Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time.Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Asks for and offers help when needed.Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.Professionalism - Treats others with respect and consideration regardless of their status or position.Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner.Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION/EXPERIENCE:Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.Best Western Downtown Phoenix, 620 North 6th Street, Phoenix, AZ 85004

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