Auditing, Billing, Communication Skills, Customer Support/Service, Detail Oriented, Financial Reporting, Financial Transactions, Hospitality and Tourism, Hotel Management, Multilingual, Operations Management, Presentation/Verbal Skills, Reporting Skills, Security Monitoring, Time Management, Writing Skills
1000 Stony Hill Rd, Yardley, PA 190675500, PA
- Competitive salary
- Employee discounts
- Free uniforms
- Paid time off
Job description
Job Title: Night Auditor
Job Summary:
We are looking for a diligent Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be responsible for overseeing the nightly auditing process, handling guest inquiries and issues, and maintaining exceptional customer service standards throughout the night.
Responsibilities:
- Conduct nightly audits to reconcile daily transactions and ensure accuracy in financial reporting
- Handle guest check-ins and check-outs efficiently and professionally
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Maintain a welcoming and hospitable environment for guests during the night shift
- Assist with front desk duties including reservations, phone inquiries, and guest services
- Ensure all billing is accurate and resolve any discrepancies in a timely manner
- Monitor security cameras and report any suspicious activities or incidents
- Collaborate with other hotel departments to address guest needs effectively
- Complete end-of-day procedures and prepare reports for management review
- Uphold hotel standards and policies to provide a comfortable and safe environment for guests
Skills:
- Proficiency in front desk operations and hotel management systems
- Excellent customer service skills with a focus on guest relations
- Strong communication skills, both verbal and written
- Ability to work effectively in a fast-paced environment with minimal supervision
- Bilingual or multilingual capabilities are a plus
- Knowledge of night audit procedures and experience in hospitality management
- Familiarity with phone systems and reservation software
- Attention to detail and accuracy in financial transactions
- Ability to handle stressful situations calmly and professionally
If you have a passion for hospitality, excel in customer service, and thrive in a nighttime setting, we invite you to apply for the Night Auditor position at our hotel. Join our team dedicated to providing exceptional service to our guests throughout the night.
Job Types: Full-time, Part-time
Pay: $16.00 to 20.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Yardley, PA 19067 (Required)
Work Location: In person
Y
Yardley Hospitality Holdings LLC