Night Auditor - Part Time

Populus Hotel

Minneapolis, MN

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JOB DETAILS

SALARY

SKILLS

Auditing, Baseball, Business Skills, Computer Skills, Credit Cards, Detail Oriented, Diversity, English Language, Financial Analysis, Financial Reporting, Hospitality and Tourism, Hotel Management, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Word, Needs Assessment, Office Equipment, Point of Sale (POS) Software, Process Management, Promotional Programs, Property Management, Statistics, Support Documentation, Time Management, Warehousing, Writing Skills

LOCATION

Minneapolis, MN

POSTED

8 days ago

NIGHT AUDITOR

Reports to Guest Services Manager: position is non-exempt

WHAT'S IN IT FOR YOU

Pay Rate: $19.00 per hour
Paid Vacation, Sick Time and Holidays
Strong sense of belonging through diversity, equity, and inclusion
Greatly discounted room rates for Aparium properties for you and your out-of-town guests

Interested? Please read on...

WHO WE ARE

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People,Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE

You are a self-professed night owl, preferring to work in the evenings vs. waking up for a standard nine to five job. You enjoy the rush of meeting and connecting with guests and staff from all different spaces and places, yet you also get energized by getting some solo time to run reports and set the AM team and guests up for success. You are genuine, hospitable and warm in nature. You obsess over the details, knowing that being detail oriented in your work is a way to show care to the guest and your team. You are passionate about the experience of the guest, whether they stop by at 7:00 am or 12:00 am. You strive to create an experience that surprises and inspires. You relish the opportunity to be entrusted with being the face of the hotel during the overnight hours.

THE ROLE
The Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The Night Auditor serves as an exquisite host and help for guests during the overnight hours. The Night Auditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. When guests are not around, they work on the behind the scenes running reports and balancing accounts to make sure the technical side of the operation goes smoothly and that each day is closed properly on the financial and reporting side. To round out their day, the Night Auditor prepares the day for early rising guests, ensuring that folios have been sent and that the hotel's locally roasted coffee is set out to welcome guests to the morning.

WHAT YOU WILL DO

Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
Interact with guests in the lobby
Ensure the lobby and public spaces remain neat and tidy
Provide recognition to repeat guests
Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
Posts room charges and taxes to guest accounts
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
Transfer charges and deposits to master accounts
Checks to see that all charges are assigned to the appropriate departments
Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated in to PMS system
Verify that all charges posted from the POS Software had reached the correct guest folios and that nothing is missing
Verify all account postings and balances
Verify that room rates are correct and post those rates to guest accounts
Monitor the current status of coupon, discount and other promotional programs
Tracks room revenues, occupancy percentages and other front office statistics
Prepare a summary of cash, check and credit card activities
Check figures, postings and documents for accuracy
Record, store, access and/or analyze computerized financial information
Follow the end of day/night audit checklist
Demonstrate complete knowledge of emergency procedures
Balance the day's charges, making corrections as necessary
Performs wake-up calls
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing and closing out accounts
Know how to operate PMS and other front office equipment
Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed
Report any guest issues to Hotel Management
Complete all incident reports from the overnight hours in a timely manner and report up to all required channels
Handle all guest issues with care, utilizing the Aparium service basics

WHAT YOU WILL NEED

Passion for the people, place and culture of our community
Strong reading, writing and oral proficiency in the English language
Minimum of (1) one year of experience in a Guest Services is preferred
Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc.
Ability to work at a computer for a majority of an eight hour shift
Ability to lift to 50 lbs. for handling guest luggage
Ability to push or pull a cart carrying up to 150 lbs.
Ability to stand or walk up to 100% of an eight hour shift
Ability to work in a dog-friendly work environment
Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Pay Range: $19 per hour

About the Company

Populus Hotel

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