Night Auditor
The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets.
Responsibilities
Approach all encounters with guests and team members in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, which includes proper dress and a correct name tag when working
Always comply with Hotel standards and regulations to encourage safe and efficient hotel operations
Reads daily reports: therefore, is adequately informed with all daily happenings at the hotel
Create and distribute flash reports, which are sent to everyone on that email distribution list
Balance and audit for accuracy all room and tax charges (rate check, cashier’s reports and guest and house accounts
Complete nightly audit-date roll at schedule time
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information
Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
Restart all front desk computers to ensure that computer updates are done daily
Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings
Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift
Fulfill Manager on Duty shifts
Have thorough knowledge of outside venues and directions to each
Perform other duties as requested by management
Attend meetings/training as required by management
Have thorough knowledge of outside venues and directions to each
Full understanding of the Front Desk system for all guest services
Perform other duties as requested by management
Attend meetings/training as required by management
Requirements
Education & Experience:
At least one-year guest service experience in a hospitality environment or equivalent experience required.
Working knowledge of computer systems
Previous experience in night audit or accounting roles desired.