Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. Youll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities
- Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
- Handle phone system, reservations, and guest inquiries.
- Perform check-in and check-out procedures.
- Verify, balance, and review hotel room availability and transactions.
- Prepare folios for departing guests.
- Maintain lobby appearance and assist with coffee setup.
- Monitor hotel safety and emergency procedures during the night shift.
- Run the night audit process (end-of-day closing in the system).
- Ensure all room statuses are accurate (vacant, occupied, out of order).
- Resolve any discrepancies in reservations or room assignments.
- Process no-shows and late cancellations.
- Set up wake-up calls if needed.
- Coordinate with housekeeping and maintenance for early issues.
- Perform system backups or resets (if required).
- Conduct property walkthroughs.
- Monitor unusual activity and follow safety procedures.
- Be the point of contact during emergencies overnight.
- Verify cash, credit card, and third-party billing accuracy.
Qualifications
- Previous hotel front desk or hospitality experience preferred.
- Strong attention to detail and organizational skills.
- Dependable, responsible, and able to work independently.
- Professional and customer-service oriented.
- Basic accounting knowledge.
- Problem-solving and independence.
- Strong customer service skills.
Benefits (Full-Time Associates Only)
- Competitive wages.
- Medical, dental, and vision plans.
- Life insurance and short/long-term disability options.
- 401(k) program with company match.
- Tuition assistance.
- Discounted room rates at Concord-managed hotels.
- Training, development, and career advancement opportunities.
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."
We are Concord!