Night Dispatcher Wed-Sat 4 days on 3 days off (FT)
Job Details:
Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers.
Coordinate and monitor road breakdowns with vendors.
This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with a timely pickup and delivery, check calls, activity documentation, and overall promoting a professional work attitude in a fast-paced environment.
Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity.
Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability.
Ability to efficiently assign loads on drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas.
Including monitoring ongoing freight optimization based on current loads in progress.
Numbers & Facts
Location
Northlake, Illinois
Skills
Cargo/Freightunmatched
Communication Skillsunmatched
Customer Satisfactionunmatched
Documentationunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operations Planningunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
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