Night Shift Operations Manager

Company OverviewHiring and exam processes today are slow, manual, and prone to bias. Talview changes that.We empower organizations to hire and assess at scale with speed, integrity, and fairness\u2014no matter where candidates are. With Gen AI at the core, Talview automates interview scheduling, proctoring, and candidate screening\u2014so teams spend less time on admin and more time discovering real talent.Alvy, the world's first AI Proctoring Agent, ensures secure, scalable exam monitoring, while Ivy, our conversational AI Interviewer, transforms first-round interviews with instant, bias-free candidate engagement.Trusted by leading organizations in 120+ countries and used for 10 million+ assessments, Talview delivers faster, smarter, and fairer hiring and credentialing.Job Description: Night Shift Operations ManagerPosition: Night Shift Operations ManagerLocation: Bangalore, IndiaShift: Night Shift (5:00 PM \u2013 2:00 AM IST)Reporting to: VP of OperationsRole OverviewWe are seeking an organized and proactive Night Shift Operations Manager to oversee the smooth functioning of night shift operations in our Bangalore office. This role is primarily administrative, ensuring that all teams\u2014including Technical Support, Managed Services, Customer Success (CS), Sales, and Demand Generation\u2014are functioning effectively during the night shift.The role involves coordination, issue escalation, and basic supervision while ensuring compliance with company policies and procedures.Key Responsibilities1. Night Shift Coordination\u2022 Act as the primary point of contact for all night shift operations across Technical Support, Managed Services, Customer Success, Sales, and Demand Generation.\u2022 Monitor attendance, shift adherence, and ensure all teams are adequately staffed.\u2022 Coordinate with team leads of each function to address any immediate concerns or operational bottlenecks.2. Administrative Management\u2022 Maintain night shift rosters and ensure compliance with shift schedules.\u2022 Handle any last-minute adjustments in staffing or support.\u2022 Ensure all team members adhere to standard operating procedures (SOPs) for their respective functions.\u2022 Conduct regular floor walks to monitor team activities and maintain a productive work environment.3. Escalation Management\u2022 Act as the first point of escalation for any operational or customer-related issues during the night shift.\u2022 Coordinate with respective function managers for quick resolution.\u2022 Document escalations and their resolutions for future reference.4. Reporting and Documentation\u2022 Maintain accurate records of night shift activities, including attendance, incident logs, and shift reports.\u2022 Prepare and share end-of-shift reports with the COO and relevant functional leads.\u2022 Track and monitor key performance metrics for each department and escalate issues when targets are at risk.5. Compliance and Security\u2022 Ensure compliance with company policies, including data security, information privacy, and workplace ethics.\u2022 Conduct regular checks to ensure that security protocols are followed by all teams.\u2022 Coordinate with the facilities team for any night shift facility-related issues.6. Communication and Collaboration\u2022 Serve as the bridge between night shift teams and their respective line managers, ensuring any issues or feedback are communicated effectively.\u2022 Conduct brief start-of-shift and end-of-shift meetings to align teams and ensure a smooth transition.\u2022 Support cross-functional collaboration for any urgent customer requests or internal requirements.Required Qualifications\u2022 Bachelor's degree in business administration, Operations Management, or related field.\u2022 5+ years of experience in administrative or operations management roles, preferably in a technology or SaaS company.\u2022 Experience managing or coordinating cross-functional teams, especially during night shifts.\u2022 Strong organizational and multitasking skills.\u2022 Excellent communication and interpersonal skills.\u2022 Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing or CRM tools (e.g., Zendesk, HubSpot).\u2022 Willingness to work night shift (4:00 PM \u2013 1:00 AM IST).Preferred Qualifications\u2022 Experience in a customer-facing environment (Technical Support, Customer Success, Sales).\u2022 Understanding of AI-driven solutions, remote proctoring, or online assessment services.Why Talview?\u2022 Join a fast-growing, innovative company at the forefront of AI-driven proctoring and exam security.\u2022 Work with a global team that values innovation, collaboration, and excellence.\u2022 Enjoy a competitive salary and benefits, along with a dynamic work environment.Working at Talview has its perksThe following are some benefits you can expect from us in return! If there's something important to you that's not on this list, talk to us! :)\u2022 Extraordinary chance to scale growth\u2022 Competitive salary\u2022 Fully stocked pantry with healthy fruits, snacks, gourmet coffee\u2022 5 Days working \u2022 Whatever equipment helps you get your job done\u2022 Quarterly team lunches and annual team building events\u2022 Team gatherings and company parties!

Company Overview

Hiring and exam processes today are slow, manual, and prone to bias. Talview changes that.

We empower organizations to hire and assess at scale with speed, integrity, and fairness\u2014no matter where

candidates are. With Gen AI at the core, Talview automates interview scheduling, proctoring, and candidate

screening\u2014so teams spend less time on admin and more time discovering real talent.

Alvy, the world's first AI Proctoring Agent, ensures secure, scalable exam monitoring, while Ivy, our conversational

AI Interviewer, transforms first-round interviews with instant, bias-free candidate engagement.

Trusted by leading organizations in 120+ countries and used for 10 million+ assessments, Talview delivers faster,

smarter, and fairer hiring and credentialing.

Job Description: Night Shift Operations Manager

Position: Night Shift Operations Manager

Location: Bangalore, India

Shift: Night Shift (5:00 PM \u2013 2:00 AM IST)

Reporting to: VP of Operations

Role Overview

We are seeking an organized and proactive Night Shift Operations Manager to oversee the smooth functioning of

night shift operations in our Bangalore office. This role is primarily administrative, ensuring that all teams\u2014

including Technical Support, Managed Services, Customer Success (CS), Sales, and Demand Generation\u2014are

functioning effectively during the night shift.

The role involves coordination, issue escalation, and basic supervision while ensuring compliance with company

policies and procedures.

Key Responsibilities

1. Night Shift Coordination

• Act as the primary point of contact for all night shift operations across Technical Support, Managed

Services, Customer Success, Sales, and Demand Generation.

• Monitor attendance, shift adherence, and ensure all teams are adequately staffed.
• Coordinate with team leads of each function to address any immediate concerns or operational

bottlenecks.

2. Administrative Management

• Maintain night shift rosters and ensure compliance with shift schedules.
• Handle any last-minute adjustments in staffing or support.
• Ensure all team members adhere to standard operating procedures (SOPs) for their respective functions.
• Conduct regular floor walks to monitor team activities and maintain a productive work environment.

3. Escalation Management

• Act as the first point of escalation for any operational or customer-related issues during the night shift.
• Coordinate with respective function managers for quick resolution.
• Document escalations and their resolutions for future reference.

4. Reporting and Documentation

• Maintain accurate records of night shift activities, including attendance, incident logs, and shift reports.
• Prepare and share end-of-shift reports with the COO and relevant functional leads.
• Track and monitor key performance metrics for each department and escalate issues when targets are at

risk.

5. Compliance and Security

• Ensure compliance with company policies, including data security, information privacy, and workplace

ethics.

• Conduct regular checks to ensure that security protocols are followed by all teams.
• Coordinate with the facilities team for any night shift facility-related issues.

6. Communication and Collaboration

• Serve as the bridge between night shift teams and their respective line managers, ensuring any issues or

feedback are communicated effectively.

• Conduct brief start-of-shift and end-of-shift meetings to align teams and ensure a smooth transition.
• Support cross-functional collaboration for any urgent customer requests or internal requirements.

Required Qualifications

• Bachelor's degree in business administration, Operations Management, or related field.
• 5+ years of experience in administrative or operations management roles, preferably in a technology or

SaaS company.

• Experience managing or coordinating cross-functional teams, especially during night shifts.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing or CRM tools (e.g., Zendesk, HubSpot).
• Willingness to work night shift (4:00 PM \u2013 1:00 AM IST).

Preferred Qualifications

• Experience in a customer-facing environment (Technical Support, Customer Success, Sales).
• Understanding of AI-driven solutions, remote proctoring, or online assessment services.

Why Talview?

• Join a fast-growing, innovative company at the forefront of AI-driven proctoring and exam security.
• Work with a global team that values innovation, collaboration, and excellence.
• Enjoy a competitive salary and benefits, along with a dynamic work environment.

Working at Talview has its perks

The following are some benefits you can expect from us in return! If there's something important to you that's not

on this list, talk to us! :)

• Extraordinary chance to scale growth
• Competitive salary
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee
• 5 Days working
• Whatever equipment helps you get your job done
• Quarterly team lunches and annual team building events
• Team gatherings and company parties!

Company OverviewHiring and exam processes today are slow, manual, and prone to bias. Talview changes that.We empower organizations to hire and assess at scale with speed, integrity, and fairness\u2014no matter where candidates are. With Gen AI at the core, Talview automates interview scheduling, proctoring, and candidate screening\u2014so teams spend less time on admin and more time discovering real talent.Alvy, the world's first AI Proctoring Agent, ensures secure, scalable exam monitoring, while Ivy, our conversational AI Interviewer, transforms first-round interviews with instant, bias-free candidate engagement.Trusted by leading organizations in 120+ countries and used for 10 million+ assessments, Talview delivers faster, smarter, and fairer hiring and credentialing.Job Description: Night Shift Operations ManagerPosition: Night Shift Operations ManagerLocation: Bangalore, IndiaShift: Night Shift (5:00 PM \u2013 2:00 AM IST)Reporting to: VP of OperationsRole OverviewWe are seeking an organized and proactive Night Shift Operations Manager to oversee the smooth functioning of night shift operations in our Bangalore office. This role is primarily administrative, ensuring that all teams\u2014including Technical Support, Managed Services, Customer Success (CS), Sales, and Demand Generation\u2014are functioning effectively during the night shift.The role involves coordination, issue escalation, and basic supervision while ensuring compliance with company policies and procedures.Key Responsibilities1. Night Shift Coordination\u2022 Act as the primary point of contact for all night shift operations across Technical Support, Managed Services, Customer Success, Sales, and Demand Generation.\u2022 Monitor attendance, shift adherence, and ensure all teams are adequately staffed.\u2022 Coordinate with team leads of each function to address any immediate concerns or operational bottlenecks.2. Administrative Management\u2022 Maintain night shift rosters and ensure compliance with shift schedules.\u2022 Handle any last-minute adjustments in staffing or support.\u2022 Ensure all team members adhere to standard operating procedures (SOPs) for their respective functions.\u2022 Conduct regular floor walks to monitor team activities and maintain a productive work environment.3. Escalation Management\u2022 Act as the first point of escalation for any operational or customer-related issues during the night shift.\u2022 Coordinate with respective function managers for quick resolution.\u2022 Document escalations and their resolutions for future reference.4. Reporting and Documentation\u2022 Maintain accurate records of night shift activities, including attendance, incident logs, and shift reports.\u2022 Prepare and share end-of-shift reports with the COO and relevant functional leads.\u2022 Track and monitor key performance metrics for each department and escalate issues when targets are at risk.5. Compliance and Security\u2022 Ensure compliance with company policies, including data security, information privacy, and workplace ethics.\u2022 Conduct regular checks to ensure that security protocols are followed by all teams.\u2022 Coordinate with the facilities team for any night shift facility-related issues.6. Communication and Collaboration\u2022 Serve as the bridge between night shift teams and their respective line managers, ensuring any issues or feedback are communicated effectively.\u2022 Conduct brief start-of-shift and end-of-shift meetings to align teams and ensure a smooth transition.\u2022 Support cross-functional collaboration for any urgent customer requests or internal requirements.Required Qualifications\u2022 Bachelor's degree in business administration, Operations Management, or related field.\u2022 5+ years of experience in administrative or operations management roles, preferably in a technology or SaaS company.\u2022 Experience managing or coordinating cross-functional teams, especially during night shifts.\u2022 Strong organizational and multitasking skills.\u2022 Excellent communication and interpersonal skills.\u2022 Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing or CRM tools (e.g., Zendesk, HubSpot).\u2022 Willingness to work night shift (4:00 PM \u2013 1:00 AM IST).Preferred Qualifications\u2022 Experience in a customer-facing environment (Technical Support, Customer Success, Sales).\u2022 Understanding of AI-driven solutions, remote proctoring, or online assessment services.Why Talview?\u2022 Join a fast-growing, innovative company at the forefront of AI-driven proctoring and exam security.\u2022 Work with a global team that values innovation, collaboration, and excellence.\u2022 Enjoy a competitive salary and benefits, along with a dynamic work environment.Working at Talview has its perksThe following are some benefits you can expect from us in return! If there's something important to you that's not on this list, talk to us! :)\u2022 Extraordinary chance to scale growth\u2022 Competitive salary\u2022 Fully stocked pantry with healthy fruits, snacks, gourmet coffee\u2022 5 Days working \u2022 Whatever equipment helps you get your job done\u2022 Quarterly team lunches and annual team building events\u2022 Team gatherings and company parties!