Job Description
Job Title: Senior Service Now Leader
Job Id: 26-04451
Location: Newark, NJ (Hybrid 3 days onsite)
Duration: 06 Months Contract
Description:
Driving operational excellence through ServiceNowstrategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.
We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectives ,ITIL processes, and organizational best practices. The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows.
Key Responsibilities
Platform Architecture &Administration
Job Id: 26-04451
Location: Newark, NJ (Hybrid 3 days onsite)
Duration: 06 Months Contract
Description:
Driving operational excellence through ServiceNowstrategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.
We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectives ,ITIL processes, and organizational best practices. The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows.
Key Responsibilities
Platform Architecture &Administration
- Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
- Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
- Oversee platform governance, enforce standards, and lead platform roadmap discussions.
Custom Development &Automation
- Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
- Develop high quality, scalable scripts using JavaScript and Glide APIs.
- Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.
Integrations & DataExchange
- Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
- Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).
CMDB, Discovery & AssetManagement
- Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
- Maintain and tune Discovery schedules, probes, patterns, and classification logic.
- Support SAM/HAM processes, job runs, and data quality initiatives.
Platform Security &Compliance
- Implement and maintain RBAC, access controls, audit logging, and platform security standards.
- Ensure compliance with organizational and regulatory requirements.
Upgrades, Reliability &Observability
- Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
- Maintain Performance Analytics indicators, collections, and dashboards.
- Monitor platform health and proactively resolve performance issues.
Documentation, Enablement& Leadership
- Produce technical design documents, runbooks, and admin/user guides.
- Mentor junior team members and provide SME level guidance to project and operations teams.
- Conduct training sessions for engineers, Service Desk, and business stakeholders.
Required Qualifications
- 7+ years of hands on ServiceNow development and administration experience.
- Expert knowledge of ITIL based ITSMprocesses.
- Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.
- Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.
- Proven experience leading platform levelinitiatives and technical decision making.
- Excellent analytical, debugging, and problem solvingskills.
Preferred Qualifications
- ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
Experience with:
- Service Operations Workspace
- CMDB/Discovery/Service Mapping
- Performance Analytics
- SAM/HAM job configuration and optimization
- Intune or Workspace ONE integrations
- Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.
- Experience in complex, distributed, or public sectorenvironments.
Soft Skills
- Exceptional communication andpresentation skills.
- Ability to partner effectivelywith business leaders, engineers, and vendors.
- Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.
Skill Table:
| Skill | Required / Desired | Amount | of Experience |
| 7+ years of hands on ServiceNow development and administration experience. | Required | 7 | Years |
| Expert knowledge of ITIL based ITSM processes. | Required | 7 | Years |
| Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio. | Required | 7 | Years |
| Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs. | Required | 7 | Years |
| Proven experience leading platform level initiatives and technical decision making. | Required | 7 | Years |
| Excellent analytical, debugging, and problem solving skills. | Required | 7 | Years |
Compensation:
The hourly rate for this position is between $100.00-$109.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com
Numbers & Facts
| Location | Newark, NJ |
| Industry | Staffing/Employment Agencies |
| Salary | $100–$109 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
- Access Controlunmatched
- Administrative Skillsunmatched
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Asset Managementunmatched
- Automationunmatched
- Best Practicesunmatched
- Change Requests/Ordersunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Customer Support/Serviceunmatched
- Data Modelingunmatched
- Data Qualityunmatched
- Debugging Skillsunmatched
- Design Documentunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- JavaScriptunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Mentoringunmatched
- OAuthunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Problem Solving Skillsunmatched
- Product Testingunmatched
- Quality Assuranceunmatched
- REST (Representational State Transfer)unmatched
- Reconciliationunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Reporting Dashboardsunmatched
- SOAP (Simple Object Access Protocol)unmatched
- Scalable System Developmentunmatched
- Scripting (Scripting Languages)unmatched
- Scrum Project Management and Software Developmentunmatched
- Server Programming/Applicationsunmatched
- Server Side Internet Programmingunmatched
- ServiceNowunmatched
- Software Patchesunmatched
- Source Code/Configuration Management (SCM)unmatched
- State Laws and Regulationsunmatched
- System Integration (SI)unmatched
- Systems Administration/Managementunmatched
- Technical Writingunmatched
- Technical/Engineering Designunmatched
- Training/Teachingunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder