NJ Transit - Senior Service Now Leader

Driving operational excellence through ServiceNowstrategy, IT asset optimization, and enterprise discovery aligning technology,processes, and teams for measurable business outcomes.

Senior ServiceNow Leader

Location: Newark, NJ (Hybrid 3 days onsite)
Contract:6 months

Weare seeking an experienced ServiceNow expert to lead the design, development,and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges,driving automation, and ensuring the platform aligns with business objectives,ITIL processes, and organizational best practices. The successful candidatewill partner closely with IT and business stakeholders to deliver efficient,secure, and scalable digital workflows.

Key ResponsibilitiesPlatform Architecture &Administration

• Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
• Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
• Oversee platform governance, enforce standards, and lead platform roadmap discussions.

Custom Development &Automation

• Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
• Develop high quality, scalable scripts using JavaScript and Glide APIs.
• Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.

Integrations & DataExchange

• Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
• Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).

CMDB, Discovery & AssetManagement

• Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
• Maintain and tune Discovery schedules, probes, patterns, and classification logic.
• Support SAM/HAM processes, job runs, and data quality initiatives.

Platform Security &Compliance

• Implement and maintain RBAC, access controls, audit logging, and platform security standards.
• Ensure compliance with organizational and regulatory requirements.

Upgrades, Reliability &Observability

• Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
• Maintain Performance Analytics indicators, collections, and dashboards.
• Monitor platform health and proactively resolve performance issues.

Documentation, Enablement& Leadership

• Produce technical design documents, runbooks, and admin/user guides.
• Mentor junior team members and provide SME level guidance to project and operations teams.
• Conduct training sessions for engineers, Service Desk, and business stakeholders.

Required Qualifications

7+ years of hands on ServiceNow developmentand administration experience.

Expert knowledge of ITIL based ITSMprocesses.

Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.

Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.

Proven experience leading platform levelinitiatives and technical decision making.

Excellent analytical, debugging, and problem solvingskills.

Preferred Qualifications

ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).

Experience with:

Service Operations Workspace

CMDB/Discovery/Service Mapping

Performance Analytics

SAM/HAM job configuration and optimization

Intune or Workspace ONE integrations

Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.

Experience in complex, distributed, or public sectorenvironments.

Soft Skills

Exceptional communication andpresentation skills.

Ability to partner effectivelywith business leaders, engineers, and vendors.

Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
7+ years of hands on ServiceNow development and administration experience.	Required	7	Years
Expert knowledge of ITIL based ITSM processes.	Required	7	Years
Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio.	Required	7	Years
Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs.	Required	7	Years
Proven experience leading platform level initiatives and technical decision making.	Required	7	Years
Excellent analytical, debugging, and problem solving skills.	Required	7	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate's email address?
Question3	Where does your candidate currently reside (City & State)?
Question4	If your candidate resides more than 1 hour from the Client site, will your candidate relocate for the position?
Question5	Is your candidate available to work a hybrid schedule, 3 days onsite in Newark, NJ?
Question6	Do you agree to the maximum hourly Vendor Rate of $$$ (excluding the Efficiency Fee)?