No-Show Clerk\n \nTransdev in Oakland, California is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.\n \nTransdev is proud to offer:\n \n+ Competitive compensation package of minimum $21.00/hour \u2013 Maximum $24.24/hour\n \nBenefits include:\n \n+ Vacation: minimum of two (2) weeks\n \n+ Paid time off: maximum of 4 days\n \n+ Sick days:maximum 8 days\n \n+ Holidays: 11 holidays\n \n+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.\n \nBenefits may vary depending on location policy. The above represents the standard Corporate Policy.\n \nKey Responsibilities:\n \n+ Review and validation of no-shows and late cancellations\n \n+ Prepare and send letters to riders that exceed no-show and late cancellation thresholds\n \n+ Maintain accurate records in preparation for quarterly audit\n \n+ Organize and facilitate no-show suspension appeals\n \n+ Assist callers with questions pertaining to no-shows and late cancellations\n \n+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.\n \n+ Comprehensive understanding of policies and procedures\n \n+ Meet or exceed established performance requirements.\n \n+ Other duties as required.\n \nQualifications:\n \n+ High School Diploma, GED or equivalent.\n \n+ Computer literate\n \n+ Excellent customer service skills.\n \n+ Ability to operate standard telephone system.\n \n+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.\n \nPhysical Requirements:\n \n+ Must be able to work shifts or flexible work schedules as needed.\n \n+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.\n \n+ Work environment will be a combination of both indoors and outdoors.\n \nAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\n \nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev \u2013 the mobility company \u2013 empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ\n \nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n \nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.\n \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n \nCalifornia applicants: Please Click Here for CA Employee Privacy Policy.\n \nJob Category: Customer Service\n \nJob Type: Full Time\n \nReq ID: 7611\n \nPay Group: YR8\n \nCost Center: 5840\n \nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\n \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\n \nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\n \nDrug-free workplace\n \nIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.\n \nCalifornia applicants: Please Click Here for CA Employee Privacy Policy.\n \nAbout Transdev\n \nCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\n \nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev \u2013 the mobility company \u2013 empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.