Job Summary OT NOC Administrator (Tier 1):
- Monitor Operational Technology (OT) systems for alarms and incidents to ensure system availability and reliability.
- Provide first-level support and basic troubleshooting for critical OT environments.
- Escalate complex issues to engineering teams as required.
- Use monitoring and alerting tools to track system performance and identify issues.
- Respond to and document incidents, resolutions, and operational procedures.
- Diagnose and resolve basic system, network, and application problems.
- Collaborate with technical teams, following escalation processes and maintaining effective communication.
- Work rotating shifts, including nights, weekends, and holidays, to provide 24/7 support.
- Apply knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching) in support tasks.
- Leverage familiarity with OT systems such as SCADA, PLCs, and HMIs.
- Maintain accurate records and documentation for incidents and troubleshooting activities.
- (Preferred) Support OT cybersecurity efforts, Windows Server administration, OT infrastructure maintenance, and industrial control systems.
- (Preferred) Utilize relevant certifications (e.g., CompTIA Network+, CCNA, ISA/IEC 62443).
Education/Experience Requirements:
- Associate's degree in a technical field or equivalent experience.
- Experience in a NOC, Operations Center, or similar technical support setting.
- Strong verbal and written communication, documentation, and teamwork skills.
Additional Notes:
- Ability to work rotating shifts, including nights, weekends, and holidays, is required.
- LinkedIn profile required for candidate submission.