NOC Analyst I

Pyramid, Inc

Charlotte, NC

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JOB DETAILS

SALARY

$18–$20 Per Hour

JOB TYPE

Contractor

SKILLS

ADSL (Asymmetric Digital Subscriber Line), Analysis Skills, BGP Routing Protocol, Change Management, Cisco Network Systems, Communication Skills, Computer Networks, Customer Support/Service, DNS (Domain Name System), DWDM (Dense Wavelength Division Multiplexing), EIGRP (Enhanced IGRP), Employee Benefits, Ethernet, Event Management, Failover, Firewalls, IP (Internet Protocol), Incident Management, Network Administration/Management, Network Design, Network Operations Center, Network Performance/Analysis, Network Routers, Network Routing, Network Support, Network Switching, Open Shortest Path First Protocol (OSPF), Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Proxy Server, QoS (Quality of Service), RIP (Routing Information Protocol), RMON, Routing Protocols, SIP (Session Initiation Protocol), Speech Technology, Standard Operating Procedures (SOP), Subnetting, T-1 / DS1, TCP/IP (Transmission Control Protocol/Internet Protocol), TDM (Time Division Multiplexing), Telecommunications, Telecommunications Industry, Testing, Trouble Tickets, VoIP (Voice over IP), Wireless Communications, Writing Skills

LOCATION

Charlotte, NC

POSTED

30+ days ago

Immediate need for a talented NOC Analyst I. This is a 06 months contract opportunity with long-term potential and is located in Charlotte NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID:26-09231Pay Range: $18 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities: Monitor, manage, and maintain all edge network devices, performance, and quality across the client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms). Perform Event Management and Incident Management following established process and procedural guidelines. Create and triage trouble tickets, including remote testing Monitor and ticket all alarm events while maintaining a high level of accuracy Troubleshoot and repair client's voice implementations, TDM, Converged, VOIP, SIP, and QoS Create and triage trouble tickets, including remote testing Updates assigned tickets, escalating to various carriers and personnel as required until completion. 20% Communicates daily with many departments within clients, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents. Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages Perform other duties assigned by the NOC Management team Stay up to date on organizational SOPs Schedule will be based on Business Needs and candidates will need to be flexible and available for A, B, and C shifts. I cannot confirm what shift it will be at this moment. Need to be available for all shifts. Onsite requirements? Need to be in the Charlotte building if the shift is on Tuesday/Wednesday/Thursday (Hybrid) Potential to Extend? Yes Potential to Convert FTE? Yes Do candidates need to be local to interview? Yes If yes, will they be required onsite? YesKey Requirements and Technology Experience: Must have skills:Network monitoring and Troubleshooting Routing & Protocols Ciena High School Diploma or equivalent required. Associate’s Degree or Bachelor’s Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Lucen.t, Fortinet, VeloCloud, etc.) Minimum of 1-2 years of experience working in a network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles Top Must Haves: Customer Service, Ciena knowledge, Transport experience, flexibility Target Years of experience: 2 years Ability to resolve Tier 1 network incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communication skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people. Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet Network design, Routing, DNS, IP Subnetting TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP) Proxy Server and Firewalls Q-in-Q / s-tag / c-tag Routing protocols and technologies Voice implementations, TDM, Converged, VOIP, SIP and QoSOur client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.#chaJ2W:CB3

About the Company

Pyramid, Inc

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