NOC Analyst (Multiple needs)

We are looking for a few NOC Analysts that are open to rotating shifts. The NOC Analyst monitors, analyzes, and maintains the operational integrity of telecommunications networks, ensuring service continuity and performance across core, access, and transport infrastructure. Operating in a 24/7 network operations environment, the analyst serves as a frontline responder for alarms, outages, and performance issues affecting voice, data, and broadband services.

Responsibilities:

• Monitor real-time network status using NMS/EMS tools
• Perform Tier 1 and Tier 2 diagnostics on transport systems and infrastructure
• Escalate critical issues to engineering or field teams
• Coordinate response and resolution with field technicians and partners
• Document and track incidents through ticketing systems
• Execute remote troubleshooting procedures
• Assist with planned maintenance windows
• Support SLA compliance and report on KPIs
• Maintain shift handoff documentation
• Support provisioning and activation checks

Qualifications:

• Associate degree in Network Technology, Telecommunications, Computer Science, or equivalent work experience
• 1-3 years in a NOC or telecom operations role
• Working knowledge of Layer 1-4 protocols
• Familiarity with fiber optics, RF systems, or microwave/wireless transport
• Experience with NMS platforms and ticketing tools
• Strong analytical skills and ability to work under pressure

Preferred:

• Industry certifications (CompTIA Network+, Cisco CCNA, Juniper JNCIA)
• Basic scripting or automation experience
• Familiarity with SONET, DWDM, or LTE/5G backhaul systems