NOC Analyst / Network Operations Analyst

Noblesoft Technologies

Syracuse, NY

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JOB DETAILS

SALARY

$30–$35

SKILLS

Analysis Skills, Communication Skills, Documentation, Identify Issues, Incident Management, Multitasking, Network Administration/Management, Network Management Software, Network Monitoring, Network Operations Center, Network Performance/Analysis, Open Systems Interconnection (OSI), Operational Audit, Operational Improvement, Operational Strategy, Problem Solving Skills, Process Improvement, Service Level Agreement (SLA), Subnetting, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Willing to Travel

LOCATION

Syracuse, NY

POSTED

4 days ago

Job Summary Network Operations Analyst (NOC Analyst)

- Monitor network health and alarms using network management tools in a 24x7 NOC environment.
- Analyze, triage, escalate, and resolve network incidents within defined SLA timelines.
- Create and maintain accurate incident tickets with detailed documentation.
- Provide technical updates to internal teams and management regarding network incidents.
- Perform proactive network monitoring to detect and address issues before they impact service.
- Coordinate with operations, engineering, and technical support teams for incident resolution and ongoing support.
- Track incidents from initiation through closure, ensuring timely follow-up and resolution.
- Support and contribute to process improvement and operational efficiency initiatives.
- Utilize strong knowledge of TCP/IP, Subnetting, OSI Model, and troubleshooting techniques.
- Use incident management and ticketing systems to manage network issues.
- Communicate effectively, both verbally and in writing, in a fast-paced, multitasking environment.
- Work rotational shifts, including nights and weekends, and occasionally travel as required.
- Position is onsite in Syracuse, NY.

About the Company

Noblesoft Technologies

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