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Skills
- Analysis Skillsunmatched
- Best Practicesunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- CompTIA Network+unmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Documentationunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Mentoringunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Management Softwareunmatched
- Network Monitoringunmatched
- Network Operations Centerunmatched
- Network Routersunmatched
- Network Routingunmatched
- Network Switchingunmatched
- Network Topologyunmatched
- Problem Solving Skillsunmatched
- SSH (Secure Shell)unmatched
- Standard Operating Procedures (SOP)unmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Team Playerunmatched
- Technical Supportunmatched
- Telnetunmatched
- Time Managementunmatched
- VLAN (Virtual Local Area Network)unmatched
Description
Job Title: NOC Analyst
Location: Newark, NJ (Hybrid)
Duration: 6+ Months
Required Skills:
Location: Newark, NJ (Hybrid)
Duration: 6+ Months
- The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.
- This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
- Reports To NOC Shift Supervisor
- Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
- Utilize network monitoring tools, proactively monitoring network health, device availability.
- Ability to troubleshoot routers and switches, conduit to the network engineering team
- Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
- Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.
- Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.
- Senior team member, work collaboratively and gatekeeper to network engineering group.
- Participate in ongoing training, professional development and remain current with technologies.
- Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.
- Responsibilities as outlined by the NOC Shift Supervisor in charge.
- Knowledge of ITIL processes, best practices and workflow.
- 3 to 5 years, advanced experience in network operations, technology and support
- Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
- Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)
- Certifications such as CompTIA Network+, or equivalent a plus
Required Skills:
- Knowledge of ITIL processes, best practices and workflow
- Advanced experience in network operations, technology and support
- SolarWinds system or similar NMS systems, toolsets, (Power User).
- TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANS, Routing and Switching
Numbers & Facts
| Location | Newark, NJ |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.