AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring a
Hybrid/Remote
Position Title:
NOC Analyst
Position Summary:
Level 1 NOC Analyst
Will maintain the integrity and availability of the ES voice and data networks. The candidate will monitor
circuit outages, degradation and hardware failures and utilize various tools to isolate impairments in
LAN/WAN network environments. The analyst will troubleshoot TCP/IP network connectivity across
MPLS, VPN, and point-to-point WAN facilities. They will also report and escalate outages to the
appropriate vendors and initiate backup procedures during network outages. The analyst will install and
test communication equipment and perform communication fault isolation and diagnosis as required.
Support disaster recovery testing for regions/clients and test backup circuits weekly. They will also
review projects completed by Network Engineering and maintain network management tools. This
person will provide incident and problem management support, as well as escalation/notification to
management and provide 1st level Network Security monitoring and incident tracking.
Qualifications
- Enterprise networks
- Bachelor's degree in computer science, information technology, or related field
- Knowledge of network operating systems, including Cisco Switching and Routing
- Familiarity with communication and routing protocols
- High-level problem-solving and communication skills
- Disciplined self-starter who can successfully bring projects and tasks to closure with a minimum of direction, guidance, and oversight
- Team player with the ability to effectively interact with clients and peers in a positive, collaborative, and constructive manner
- Excellent organizational and time management skills to handle multiple tasks simultaneously
Skill Set :
- Cisco CCNA Certification
- Understanding of Voice/Telephony networks
- Packet analysis is good (Wireshark)
- Working knowledge of routers, switches, firewall, and CTI components.
- Experience with ticketing systems
- CISCO routing and switches
- Arista switches
- Firewall support experience
- Lifecycle PM experience
Additional Perks:
- Excellent Market Rate/Salary
- Positive Work-Life Balance
- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.
Company Overview:
AGM Tech Solutions is a Women-owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.