NOC Analyst Tier 2 - Journeyman

ECS Federal LLC

Washington, DC

JOB DETAILS
SKILLS
Analysis Skills, Customer Support/Service, Emergency Response, Identify Issues, Incident Management, Information Technology & Information Systems, Internet Security, Leadership, Maintain Compliance, Network Administration/Management, Network Integration, Network Monitoring, Network Operations Center, Network Support, Operational Support, Performance Analysis, Problem Solving Skills, Regulatory Compliance, Root Cause Analysis, Service Delivery, Wide Area Network (WAN)
LOCATION
Washington, DC
POSTED
16 days ago

Job Description

ECS is seeking a NOC Analyst (Tier 2) - Journeyman to support the Army National Guard's mission-critical network operations and cybersecurity initiatives. The Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program delivers comprehensive enterprise IT infrastructure, WAN, cybersecurity, and associated services to the ARNG and its mission partners. The program supports more than 120,000 users and 141,000 endpoints across approximately 2,800 sites spanning 54 states and territories, enabling Title 10 and Title 32 missions, domestic emergency response operations, mobilization readiness, and classified SIPRNet operations.

Please Note: This position is contingent upon contract award.

Task 4 - Enterprise Operations Support - provides 24/7/365 network monitoring, control, and management from the RCC-ARNG Network Operations Center (NOC) over classified and unclassified networks, delivering DoDIN services including data, voice, and video across the ARNG's distributed enterprise infrastructure.

Responsibilities

  • Monitor and manage enterprise network infrastructure and DoDIN-connected services to ensure optimal performance.
  • Analyze alerts and perform advanced troubleshooting to resolve connectivity and performance issues.
  • Conduct root cause analysis and validate remediation actions to maintain network integrity.
  • Escalate complex outages following established protocols and document incidents for audit and reporting purposes.
  • Maintain situational awareness of network health and ensure compliance with operational standards.
  • Validate incident triage, escalation decisions, and restoration activities to support service-level objectives.
  • Coordinate with engineering, cybersecurity, and infrastructure teams to sustain network availability and mission continuity.
  • Provide shift-level performance reporting to leadership and review ticket quality for completeness.

About the Company

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ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/