NOC Communications Specialist (2nd Shift) :: Harrisburg, PA (Onsite)

NOC Communications Specialist (2nd Shift) - Harrisburg, PA

Duration: 3+ months, Onsite role

Seeking for a Network Technical Support Specialist to employees and business partners outside of regular business hours. A customer-service-minded technical individual is required to ensure prompt service and issue resolution.

Responsibilities:

• Answer inbound phone calls concerning network issues and escalate Service Now trouble tickets.
• Collaborate with NOC T2 Engineers and third-party providers for issue resolution.
• Monitor networks using tools like Solar Winds and Squared Up, and respond to outages.
• Act as the primary network contact outside regular business hours.
• Perform Enterprise Incident communications and issue network status updates.
• Assist network engineers with tasks and update documentation.

Required Skills:

• Excellent communication skills (written and oral).
• Experience with incident management, call tracking, and ticketing software (preferably ServiceNow).
• Ability to support end-users with varying IT skillsets.
• Ability to troubleshoot and escalate end-user issues for quick resolution.
• Detail-oriented, resourceful, and adaptable to change.
• Preferred 2 years of experience in systems administration, help desk, or call center roles.