Help Power the Future of Connectivity with Omni FiberPreferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure.This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.What You'll DoNetwork Monitoring & TroubleshootingMonitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 supportDiagnose routing, switching, broadband, and commercial circuit issues across service provider environmentsSupport residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)Provisioning & Network OperationsProvision and deprovision network elements and customer circuit servicesPerform maintenance activities and coordinate with vendors and internal teams during maintenance windowsAssist with operational improvements and network reliability initiativesProcess Improvement & CollaborationDevelop repeatable troubleshooting procedures for Tier 1/2 support teamsParticipate in change management, incident response, documentation, customer communications, and on call rotationProvide technical guidance while maintaining a strong customer-focused mindsetWhat We're Looking ForRequired ExperienceMinimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role Experience supporting Fiber PON, DSL, or Cable broadband networksExperience configuring and troubleshooting service provider routing and switching technologiesStrong understanding of broadband technologies, MPLS virtual circuits, and residential fiber servicesTechnical SkillsBGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SRService provider switching technologies including QinQ and L2VPN/EVCCisco IOS/IOS-XR or equivalent service provider platformsFiber OLT/ONT/ONU PON technologiesMetro Ethernet circuits, NIDs, optics, and broadband provisioningTCP/IP, DNS, DHCP, HTTP, and broadband troubleshootingWiFi and mesh networking troubleshootingWindows/Linux troubleshooting and CLI navigationProfessional SkillsStrong communication and customer service skillsAbility to explain technical concepts to non-technical users via written documentationPositive, collaborative, and solution-oriented mindsetSelf-motivated learner with a passion for network engineering and technology advancementPreferred QualificationsExperience with Cisco, Juniper, and/or Ciena service provider environmentsExperience with Ciena MCP, Navigator, or MCMSService provider certifications such as:CCNP-SPJNCIS-SPCiena CE/CRS certificationsNokia NRSMEF certificationsScripting or programming experienceFamiliarity with CDN technologies and service provider security practicesOur BenefitsFinancial & Retirement401(k) with employer matching contribution up to 4%HSA with $2,000 employer contributionTime Off & Work-Life Balance15 days paid time off8 paid company holidays3 floating holidaysHealth & ProtectionGenerous medical, dental, and vision coverageLife insurance and short-term disabilityAdditional PerksMonthly internet and cell phone allowancesJoin Our TeamIf you're passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast-expanding fiber internet provider, we'd love to hear from you.Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.