Analysis Skills, BGP, Cisco Routers, DNS (Domain Name System), High Availability, Identify Issues, Incident Management, Incident Response, Network Administration/Management, Network Configuration Management, Network Connectivity, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Routing, Network Support, Performance Analysis, Problem Solving Skills, Root Cause Analysis, ServiceNow, Splunk, Team Player, Time Management
Location: Fully Remote
Salary Range: 70-75/hr on w2
Note: Shift based roles with current openings on all shifts
1st shift: 6am ET - 3pm ET
2nd shift: 2pm ET - 11pm ET
3rd shift: 10pm ET - 7am ETApplicants must be able to work directly for Artech on W2
Introduction
We are seeking a skilled professional to support a large-scale, global network environment. This role is focused on 24/7 monitoring, incident triage, and ensuring high availability of mission-critical network infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on experience with network monitoring tools, and the ability to respond quickly to outages and performance issues.
Required Skills & Qualifications
- Strong knowledge of Cisco networking (routers, BGP, routing fundamentals)
- Experience with terminal tools such as SecureCRT
- Solid understanding of network troubleshooting concepts (packet loss, latency, routing issues)
- Experience with monitoring and analysis tools such as Splunk, Riverbed, and SolarWinds
- Familiarity with ServiceNow or similar ticketing systems
- Exposure to packet capture/analysis and network performance monitoring
- Bachelor’s degree in a related field OR equivalent hands-on experience
- Proven experience in a NOC or network support environment
- Prior work experience at client or in client's industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Experience with network configuration tasks, including DNS updates
- Ability to manage and update incident tickets through resolution using ticketing systems
- Experience in a structured support environment collaborating with Tier 2 and Tier 3 teams
Day-to-Day Responsibilities
- Monitor network performance, connectivity, system events, and alerts in a 24/7 environment
- Perform real-time incident triage, including identifying packet loss, errors, and outage impact
- Investigate and respond to network incidents, ensuring timely mitigation and restoration of services
- Analyze alarms and logs to determine root causes or escalate to appropriate teams
- Engage vendors and internal Tier 3/engineering teams for issue resolution
Company Benefits & Culture
- Comprehensive health and wellness benefits
- Opportunities for professional development and career growth
- Inclusive and collaborative work environment
For immediate consideration please click APPLY to begin the screening process with Alex.