NOC Engineer / NOC Analyst

US Tech Solutions

Redmond, WA

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JOB DETAILS

SALARY

$25–$30 Per Hour

SKILLS

Acceptance Testing, Amazon Web Services (AWS), Analysis Skills, Capacity and Performance Management, Communication Skills, CompTIA Network+, DNS (Domain Name System), Disaster Recovery, Documentation, Event Management, F5 Network Software, Failover, Firewalls, Hardware Virtualization, High Availability Software, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Internet Service Providers, Linux Administration, Linux Operating System, Load Balancing, Microsoft System Center Operations Manager (SCOM), Microsoft Windows Azure, Microsoft Windows Server, Middleware, Nagios Monitoring Tool, Network Attached Storage (NAS), Network Operations Center, Network Routers, Network Switching, On Call, Operational Support, Organizational Skills, Performance Management, Reporting Dashboards, Reporting Skills, Root Cause Analysis, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Patches, Splunk, Storage Area Network (SAN), System Validation, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Time Management, VMWare, VPN (Virtual Private Network), Virtualization, Web Server

LOCATION

Redmond, WA

POSTED

11 days ago

$25-$30 per hour Redmond, WA Right to Hire **Redmond, WA 98052** **2 years contract (Possible extension/ conversion)** **Local onsite; 24x7 rotational shifts (including weekends and on-call support) M-Sun 5am -5pm PT** **Role Summary:** Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod). **Required Skills:** + Windows & Linux server administration (basic troubleshooting L1 and L 1.5) + Virtualization: VMware & Nutanix ( L1 & L 1.5) + Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage + Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5) + Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.) + Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management. Rubrik backup management tool. + Operational Skills: + Incident management and escalation handling in 24x7 environments + Strong troubleshooting and analytical skills + Ability to correlate infrastructure, network, and application issues + Strong communication and coordination skills + Ability to work under pressure in critical outage scenarios + Good documentation and reporting skills **Preferred Qualifications** + ITIL Foundation certification + Experience in large-scale enterprise or MSP environments + Exposure to cloud or hybrid environments (AWS/Azure) is a plus **.** **Shift Requirement** + 24x7 rotational shifts (including weekends and on-call support) **Key Responsibilities** **Infrastructure Monitoring & Operations:** + Monitor ~1200 + servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability. + Oversee storage systems (PB-scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health + Monitor network infrastructure (1200+ devices) includes switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits. + Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment. **Incident & Event Management:** + Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications + Ensure timely incident resolution, escalation, and communication as per SLAs + Correlate alerts across tools to identify root causes and reduce noise **Application & Service Monitoring:** + Monitor 50+ applications across multiple environments (Prod, DR, UAT, Dev) + Track service health, availability, and dependencies (web, middleware, backend systems) **Capacity & Performance Management** + Track utilization trends across computing, storage (multi-PB), and network + Proactively identify bottlenecks and recommend optimization **Change & Release Support** + Support infrastructure and application deployments, patches, and maintenance activities + Validate system health pre/post changes **Disaster Recovery & Resilience** + Support DR readiness for large-scale storage and application environments + Participate in DR drills and failover validation **Reporting & Documentation** + Maintain operational dashboards, runbooks, and incident reports + Provide daily/weekly health and SLA reports **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **AI Statement:** By applying, you acknowledge that AI-assisted tools may be used during hiring.

About the Company

US Tech Solutions

INDUSTRY

Other/Not Classified

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