The NOC Lead manages Network Operations Center activities, ensuring network performance, process adherence, and stakeholder satisfaction.
Key responsibilities include overseeing NOC processes, coordinating with IT and service providers, monitoring network systems, and implementing continuous improvements.
Qualifications require a bachelor’s degree, 8+ years in service delivery or NOC operations, with at least 3 years in leadership, strong communication skills, and experience with ITSM platforms and network monitoring tools.
Preferred skills include ITIL certification, federal IT compliance knowledge, and multi-site coordination.
Compensation ranges from $94,100 to $154,500, depending on multiple factors.
ASM emphasizes equal employment opportunities and reasonable accommodations for disabilities.