NOC Lead

ASM Research, An Accenture Federal Services Company

Olympia, WA

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JOB DETAILS

SALARY

$94,100–$154,500 Per Year

SKILLS

Administrative Skills, Best Practices, Business Administration, Communication Skills, Compensation and Benefits, Continuous Improvement, Contract Requirements, Customer Satisfaction, Delivery Management, Employee Benefits, Environmental Compliance, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Operational Audit, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Physical Demands, Problem Solving Skills, Process Management, Security Clearance, Service Delivery, Service Level Agreement (SLA), ServiceNow, Splunk, Team Lead/Manager, Technical Leadership, Technical Support, Willing to Travel

LOCATION

Olympia, WA

POSTED

14 days ago

The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company's program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives. **Key Responsibilities** + Lead Network Operations Center activities and services + Manage NOC processes, workflows, and operational procedures + Coordinate with multiple IT teams and service providers + Monitor network infrastructure and system performance + Ensure adherence to SLAs and performance standards + Implement continuous improvement initiatives + Provide technical leadership and escalation management + Report NOC performance metrics to senior management **Required Qualifications** + Bachelor's degree in IT, Business Administration, or Management + 8+ years in service delivery management or NOC operations + Minimum 3 years in a leadership or supervisory position + Deep understanding of service delivery principles and operations + Strong analytical, problem-solving, and communication skills + Proficiency with ITSM platforms and network monitoring tools + Demonstrated leadership, organizational, and facilitation skills + Experience with federal IT operations and compliance **Job Specific Skills** + Network Operations Center Management + Service Delivery Leadership & Operations + Network Performance Monitoring & Analysis + Team Leadership & Coordination + ITIL Processes & Service Management **Preferred Skills** + ITIL Foundation certification + ServiceNow or similar ITSM platform expertise + Network monitoring tools (SolarWinds, Splunk, etc.) + Federal IT environment and compliance knowledge + Multi-site operations coordination **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $94,100 - 154,500 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About the Company

ASM Research, An Accenture Federal Services Company

INDUSTRY

Other/Not Classified

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