The NOC Lead manages network operations, processes, and services to support organizational needs.
They coordinate with IT teams and service providers, monitor network performance, ensure SLA compliance, and lead continuous improvement efforts.
Key responsibilities include technical leadership, escalation management, and reporting performance metrics.
Qualifications require a bachelor’s degree, 8+ years in service delivery or NOC operations, at least 3 years in leadership, and experience with ITSM tools and network monitoring.
Preferred skills include ITIL certification, expertise in ITSM platforms like ServiceNow, and knowledge of federal IT compliance.
The role offers compensation between $94,100 and $154,500, with a commitment to equal employment opportunity and accommodations for disabilities.