NOC Manager

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based at Ashburn, VA (remote or Hybrid)

Responsibilities:

NOC Operations Management

• Manage the day-to-day operations of a 24x7 Network Operations Center (NOC) supporting enterprise systems, networks, and cloud environments.
• Lead, mentor, and develop NOC personnel, ensuring appropriate staffing, training, and performance management.
• Establish and maintain operational procedures, shift schedules, and escalation processes.
• Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to drive continuous improvement.
• Coordinate operational activities across network, systems, cybersecurity, and engineering teams.

Incident & Problem Management

• Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents.
• Ensure timely communication of service outages and operational impacts to stakeholders.
• Lead post-incident reviews and facilitate root cause analysis activities.
• Develop and maintain incident management procedures, runbooks, and operational playbooks.
• Support business continuity and disaster recovery exercises.

Network & Infrastructure Monitoring

• Ensure continuous monitoring of enterprise infrastructure, including servers, network devices, applications, and cloud resources.
• Oversee the use of monitoring and management tools to maintain system availability and performance.
• Collaborate with engineering teams on capacity planning, maintenance activities, and system upgrades.
• Support patch management and change control processes across operational environments.
• Validate backup operations and system health checks.

Security & Compliance Support

• Collaborate with Information Assurance and Cybersecurity teams to support compliance initiatives, including NIST, FISMA, and organizational security requirements.
• Ensure NOC personnel appropriately identify and escalate cybersecurity events.
• Support continuous monitoring activities and maintain operational documentation for audits and assessments.
• Assist with the implementation of security monitoring tools and operational best practices.
• Maintain awareness of emerging threats and operational impacts to enterprise environments.

Cloud Operations Support

• Support the monitoring and operational management of AWS and other cloud environments.
• Coordinate with cloud engineering teams to ensure operational readiness and service availability.
• Assist with implementing cloud monitoring, logging, and alerting capabilities.
• Ensure cloud operational procedures are documented and followed.
• Participate in cloud-related incident response and troubleshooting efforts.

Leadership & Collaboration

• Serve as the primary point of contact for NOC operations and escalation activities.
• Collaborate with vendors, customers, and internal stakeholders to resolve operational issues.
• Collaborate with Security, Engineering, and Cloud teams during the planning and implementation of network and infrastructure solutions to ensure designs incorporate security best practices, operational requirements, and supportability considerations
• Lead operational improvement initiatives and recommend process enhancements.
• Foster a culture of accountability, customer service, and operational excellence.
• Stay current with industry trends, monitoring technologies, and operational best practices.