Resident Services Associate
Oakmont Gardens | 301 White Oak Drive, Santa Rosa, CA 95409
Pay Range: $20-$24
Schedule (Full-Time): 10PM-6AM
Be the Helping Hand. Be the Welcoming Face. Be the Connection.
At Oakmont Gardens, the Resident Services Associate is a unique blended role combining hands-on resident care, concierge hospitality, and wellness-related administrative support. This position is generally divided between Resident Care Associate duties (40%), Concierge duties (40%), and Wellness clerical support (20%).
What You'll Do:
- Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning.
- Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly.
- Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.
- Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.
- Monitor community entrances and security systems according to established procedures.
- Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records.
- Assist with scheduling assessments, appointments, meetings, and other resident-service activities.
- Support communication and documentation between residents, families, staff, physicians, and outside providers as directed.
- Maintain resident privacy, confidentiality, safety, and professionalism at all times.
What We're Looking For:
- High school diploma or equivalent required.
- Senior living, caregiving, resident services, concierge, or front desk experience preferred.
- Strong communication, organization, and customer service skills.
- Comfortable balancing hands-on resident care with front desk and administrative responsibilities.
- Working knowledge of Microsoft Office, email, and general office equipment.
- Ability to multitask, solve routine problems, and recognize when concerns should be escalated.
- Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed.
Hospitality Promises We Live By:
- We greet warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We anticipate needs and respond promptly.
- We always ask, "Is there anything else I can do for you?"
- We maintain professionalism and attention to detail at all times.
Why Work at Oakmont Gardens?
- Build meaningful relationships with residents and their families.
- Gain experience across resident care, hospitality, and wellness operations.
- Be part of a collaborative senior living team.
- Make a meaningful impact every day in the lives of our residents.
Apply Today
Oakmont Gardens is an Equal Opportunity Employer