NOC Senior Engineer (5396)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world's most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you're a seasoned applicant seeking a new and exciting challenge, or you're new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Position Overview

The NOC Senior Engineer is responsible for monitoring and maintaining subsea cable systems, optical transmission equipment, performing system troubleshooting, emergency and planned system maintenance, and delivering outage information for major incidents. This position works in conjunction with other members of the support organization and the customer's technical staff and will work to ensure that subsea cable systems and optical transmission networks are performing as designed and are properly maintained. The position will also assist in a supportive role, including conference calls, escalations and other tasks to drive incidents towards resolution. The position reports to the NOC Director.

Responsibilities

• Monitors subsea cable systems for faults and service impacting issues.
• Monitors optical transmission equipment and optical networks for faults and service impacting issues.
• Works with NOC IT and customer teams to ensure stability and performance of NOC Cloud infrastructure.
• Creates trouble tickets clearly describing issues related to optical transmission equipment and optical networks.
• Creates customer impact messages describing service impacts for Customer Care and business stakeholders.
• Escalates existing issues according to NOC procedures and documents tickets accordingly.
• Supports NOC and business partner communication delivery processes.
• Works with network, enterprise, and customer facing teams to detect, coordinate, and respond to service impacting issues that require outage notification.
• Answer inbound telephone calls from a wide variety of client organizations and external groups and provide the necessary support required by the caller.
• Follows NOC processes related to maintenance, repair and return of parts, security access and Network operational procedures.
• Enforces all security processes regarding SubCom-owned and customer-owned assets and intellectual property.
• Assists in the creation of new training and knowledge transfer materials and documentation.
• Anticipates and champions communication to team, subject matter experts, third party support suppliers, user community and customers.
• Develops collaborative working relationships with individual contributors including subject matter experts, third party providers, and customers.
• Identify, research, and develop process improvements and recommend them to management for implementation.