The NOC Shift Supervisor manages a 24x7 Network Operations Center shift, overseeing monitoring, incident detection, triage, escalation, and documentation to ensure network and service availability.
They supervise analysts, coordinate incident response, collaborate with technical teams, and drive process improvements.
Key duties include leading shift activities, managing staffing, maintaining accurate records, tracking metrics, and supporting post-incident reviews.
Qualifications include 4-7 years of IT operations experience, strong incident management knowledge, leadership skills, and relevant certifications preferred.
Additional requirements involve security clearance, organizational abilities, and operational expertise. Compensation ranges from $94,100 to $132,500.