The NOC Shift Supervisor oversees 24x7 monitoring of enterprise networks, leading shift staff, managing incident detection, triage, and escalation to ensure high service availability.
They coordinate incident response, collaborate with technical teams, document events, and track operational metrics to improve processes.
Qualifications include 4-7 years in network operations or service delivery, strong incident management skills, leadership abilities, and relevant certifications.
Preferred experience covers enterprise networks, monitoring tools, and SLA reporting.
The role offers a salary range of $94,100-$132,500, with policies promoting equal opportunity and accommodations for qualified individuals.