NOC Support Technician - Desktop and Data Center Support - Night Shift

Weekend night shift. Friday, Saturday and Sunday night 9pm to 9am. Local candidates to Houston, Texas only.

Any below experience is a plus.

Technician will be expected to provide Tier I/II Level Support to remote-based clients in a 24/7/365 Network Operations Center.

Key Responsibilities

• Server Monitoring & Performance
  Continuously monitor Windows Server environments (2016–2025) for performance, availability, and stability across multiple client infrastructures.
• Active Directory & Group Policy Administration
  Manage user accounts, security groups, and GPOs to enforce access controls and organizational policies.
• Application Deployment & Maintenance
  Install, configure, and maintain client-server applications; provide ongoing support and updates as needed.
• Third-Party Application Support
  Diagnose and resolve issues with various third-party software; liaise with vendor support teams for escalations.
• Hardware & Software Troubleshooting
  Resolve endpoint, server, and peripheral issues with precision and urgency.
• Protocol-Level Diagnostics
  Troubleshoot and support a wide range of protocols including SMTP, SNMP, SNTP, POP, FTP, SSL, SSH, HTTP/S, Telnet, SFTP, DNS, RDP, TCP, ICMP, and UDP.
• Network & Port Awareness
  Maintain working knowledge of common applications and their associated ports and services.
• Access & Permissions Management
  Administer NTFS and share permissions across Windows Server platforms to ensure secure and compliant access.
• Linux Exposure
  Basic familiarity with Linux systems is a plus for cross-platform support.
• Documentation & Ticketing
  Accurately log issues, resolutions, and client interactions in the ticketing system to maintain audit-ready records.
• Email Systems Administration
  Perform basic administration of Microsoft Exchange (on-prem and Exchange Online), including mailbox provisioning and policy enforcement.
• Virtualization Support
  Understand and support virtualized environments, including VM provisioning and resource allocation.
• Remote Support Tools
  Provide remote assistance using tools such as LogMeIn, TeamViewer, and Citrix Remote Support.

We're a Houston-based managed services provider and data center operator delivering comprehensive IT infrastructure solutions to businesses across multiple industries. We combine 20+ years of proven operations with new leadership bringing decades of enterprise technology expertise—the stability of an established company with the vision of experienced innovators. We're looking for a talented sales professional to join our growing team.