Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities:Responsible for providing monitoring, triage, and repair of both voice and data applications in a 24/7 Network Operations Center (NOC). This includes tiered technical support and trouble isolation for a wide range of company products and services such as voice and data platforms, basic hardware, software, network connectivity, and peripherals. Ensures adherence to established departmental and corporate and governmental policies and procedures.
Monitors, troubleshoots, and resolves issues affecting customer-facing production systems, including network devices, voice platforms, and network connectivity. Provides corrective actions for network problems and ensures reliable connectivity to Public Safety Answering Points (PSAPs). Maintains operational integrity and service continuity across all supported platforms.
Key Responsibilities:
Education:
Experience and Technical Skills:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!
The starting salary is anticipated to start at $31.25 an hour and will be commensurate with experience.
Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.