NOC Technician

NOC Technician needs 1-3 years experience

NOC Technician requires:

• Hybrid ( Tues-Thurs on site and M/F from home)
• Experience working in a heavy call center environment and taking inbound calls at a fast pace
• Associate technical degree or equivalent work experience required
• Bachelors degree preferred
• Experience in a centralized repair, troubleshooting, and testing environment required.
• Approximately 5% travel may be required in support of the positions responsibilities

NOC Technician duties:

• Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
• Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
• Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
• Perform duties in accordance with documented methods of procedures and technical job aides.

Initiate communications between internal groups, vendors, customers and third-party carriers and partners.

• Provide feedback for the use of NOC management applications, tools, processes and procedures