NOC Technician

NOC Technician

Location: Cary, NC

Onsite Flexibility: Hybrid Tuesday Thursday on-site (Cary, NC office); Monday & Friday remote

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Start: ASAP
• Pay Rate: $19.00 $20.00 / Hour (USD)
• Shift / Schedule: 8:00 AM 5:00 PM (with flexibility to work another shift if needed)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

We are seeking a NOC Technician I to join the Network Operations team. The Network Operations team monitors and maintains all of the Company's U.S. Tower division assets, supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization and independent judgement in gathering and organizing relevant information.

Key Responsibilities

• Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
• Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
• Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
• Perform duties in accordance with documented methods of procedures and technical job aides.
• Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
• Provide feedback for the use of NOC management applications, tools, processes and procedures.
• Open Notice to Airmen tickets ("NOTAMS") via the E-NOTAM websites for outages that impact lighted towers.
• Escalate outage events and/or impairments that are not resolved within prescribed timeframe.

Required Skills

• Experience working in a heavy call center environment and taking inbound calls at a fast pace.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

Required Experience

• Experience in a centralized repair, troubleshooting, and testing environment required.

Nice-to-Have Experience

• Between 1 3 years of customer service experience preferred.

Education Requirements

• Associate technical degree or equivalent work experience required.
• Bachelor's degree preferred.

Work Environment / Physical Requirements

• Approximately 5% travel may be required in support of the position's responsibilities.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

Global REIT specializing in wireless and broadcast communications real estate and infrastructure. Key features: Over 180,000 communication sites worldwide. Nearly 41,000 properties in the US. Approximately 139,000 properties internationally. Data centers located across the US. Leases space on wireless and broadcast towers, as well as in data centers.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-06710

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